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Job Description
Hargray’ s Mission – To Envision and deliver customer delight
Are you passionate about making a difference in people’s lives? Do you enjoy a fast-paced work environment? Then you should join the Hargray Communications team as a Training Program Specialist.
General Description of Position: Responsible for the design, development, delivery, coordination, and maintenance of a portfolio of training programs to include but not limited to technology software, products, business processes, and change management.
Duties & Responsibilities:
- Create and conduct in-person, virtual, and on-line training during the implementation of new systems for current colleagues and provide additional on-going training as needed to ensure a successful use and adoption
- Partner with Subject Matter Experts, Project Managers, and peer trainers to ensure that we meet the needs of end-users
- Incorporate feedback to improve and expand training offerings
- Document system functionality and business processes to support the development of training programs
- Create and maintain training content, supporting documentation, and knowledge base materials
- Coordinate and oversee the overall user training schedule for multiple training offerings in collaboration with operational leaders
- Participate in and provide input to digital transformation team, especially from a colleague training perspective
- Create measurable learning objectives for all training content, develop needs assessments for the organization, and measure the overall effectiveness of training offerings
- Conduct assessments to measure the effectiveness of all training courses within the designated portfolio
- Contribute and maintain training content, events, and reports in the Learning Management System (LMS). Produce and acquire comprehensive, in-depth systems training materials, and deliver and coordinate training for multiple products
- Coordinate with vendors to provide training sessions, continuous education, and certifications
- Coordinate training activities to include scheduling and course logistics
- Report to upper management progress and success of work on a full suite of portfolio training
- Perform other duties as assigned
Job Requirements
Minimum Qualifications:
- Bachelor’s Degree in technology or equivalent work experience
- 10+ years previous experience in a training role preferred
- 5+ years previous experience in a direct technical role and/or in a technical training role
- 1-3 years’ experience as a change agent
- Broad knowledge of technology, preferably in the telecommunications field
- Experience in human resources and/or training environment preferred
- Significant experience in the development of role-based digital training for software or technology-based applications
- Knowledge of instructional design and curriculum development
- Excellent presentation and facilitation skills
- Proficiency in instructional systems design models and methodologies, authoring tools, and learning management systems integration.
- Demonstrated success of user training in a software environment
- Change Management expert – training in ADKAR, Lewin’s change management model, The McKinsey 7-S model, Kotter’s theory, Nudge theory, Kubler-Ross change curve, Satir change management or Bridges’ transition model a plus
- Experience in digital transformations and OSS/BSS transformations preferred
- Experience with project management and time management tools and methodologies.
- Change management certification a plus
- Strong interpersonal, verbal, and written communication skills
- Strong attention to detail
- Strong organizational skills
- Strong computer skills, proficient with Microsoft Office Suite, previous experience working with learning management systems (LMS) and OSS/BSS systems
- Strong business acumen and ability to collaborate with operational leaders to accomplish training objectives
- Willing to travel between all Hargray locations
EOE/ Disability