Training Program Specialist in Hilton Head Island, SC at Hargray

Date Posted: 1/5/2021

Job Snapshot

Job Description

Hargray’ s Mission – To Envision and deliver customer delight

Are you passionate about making a difference in people’s lives? Do you enjoy a fast-paced work environment? Then you should join the Hargray Communications team as a Training Program Specialist.


General Description of Position: Responsible for the design, development, delivery, coordination, and maintenance of a portfolio of training programs to include but not limited to technology software, products, business processes, and change management.


Duties & Responsibilities: 

  • Create and conduct in-person, virtual, and on-line training during the implementation of new systems for current colleagues and provide additional on-going training as needed to ensure a successful use and adoption
  • Partner with Subject Matter Experts, Project Managers, and peer trainers to ensure that we meet the needs of end-users
  • Incorporate feedback to improve and expand training offerings
  • Document system functionality and business processes to support the development of training programs
  • Create and maintain training content, supporting documentation, and knowledge base materials
  • Coordinate and oversee the overall user training schedule for multiple training offerings in collaboration with operational leaders
  • Participate in and provide input to digital transformation team, especially from a colleague training perspective
  • Create measurable learning objectives for all training content, develop needs assessments for the organization, and measure the overall effectiveness of training offerings
  • Conduct assessments to measure the effectiveness of all training courses within the designated portfolio
  • Contribute and maintain training content, events, and reports in the Learning Management System (LMS). Produce and acquire comprehensive, in-depth systems training materials, and deliver and coordinate training for multiple products
  • Coordinate with vendors to provide training sessions, continuous education, and certifications
  • Coordinate training activities to include scheduling and course logistics
  • Report to upper management progress and success of work on a full suite of portfolio training
  • Perform other duties as assigned



Job Requirements

Minimum Qualifications: 

  • Bachelor’s Degree in technology or equivalent work experience
  • 10+ years previous experience in a training role preferred
  • 5+ years previous experience in a direct technical role and/or in a technical training role
  • 1-3 years’ experience as a change agent
  • Broad knowledge of technology, preferably in the telecommunications field
  • Experience in human resources and/or training environment preferred
  • Significant experience in the development of role-based digital training for software or technology-based applications
  • Knowledge of instructional design and curriculum development
  • Excellent presentation and facilitation skills
  • Proficiency in instructional systems design models and methodologies, authoring tools, and learning management systems integration.
  • Demonstrated success of user training in a software environment
  • Change Management expert – training in  ADKAR, Lewin’s change management model, The McKinsey 7-S model, Kotter’s theory, Nudge theory, Kubler-Ross change curve, Satir change management or Bridges’ transition model a plus
  • Experience in digital transformations and OSS/BSS transformations preferred
  • Experience with project management and time management tools and methodologies.
  • Change management certification a plus
  • Strong interpersonal, verbal, and written communication skills
  • Strong attention to detail
  • Strong organizational skills
  • Strong computer skills, proficient with Microsoft Office Suite, previous experience working with learning management systems (LMS) and OSS/BSS systems
  • Strong business acumen and ability to collaborate with operational leaders to accomplish training objectives
  • Willing to travel between all Hargray locations

EOE/ Disability