Technical Operations Supervisor in Kingsland, GA at Hargray

Date Posted: 12/5/2020

Job Snapshot

Job Description

Job Description and Responsibilities

Are you looking for a career where you will be leading a team and delighting the customers by providing quality service (install, repair, maintain, splicing, troubleshooting) in your Market area? Do you enjoy a fast-paced work environment where time flies juggling multiple priorities? Then you should join the team with Hargray Communications as a Technical Operations Supervisor!

General Description:

To earn total customer satisfaction and loyalty by providing services that exceed the quality and value expectations of our customers, employees, owners, and the community.  Responsible for the supervision of all duties performed inside of your market area. Performs quality assessment of all plant types as needed and manages work activities related to installations, preventive maintenance, splicing, troubleshooting, and repairs. Schedules team members and contract resources to ensure troubles, service orders, and plant issues are worked in a timely manner. Responsible for leadership, administrative duties, and direction for day-to-day performance while maintaining a high level of professionalism and cooperation between different departments and work areas.

Duties & Responsibilities:

  • Oversees all field operations in assigned markets (I&R, CMD, Drop buries, etc.)
  • Directly responsible for all assigned MDU and Special Projects in the Region.
  • Directs the repair of outside plant facilities.
  • Performs quality control assessment of all plant types.
  • Performs skills assessment of all direct reports.
  • Initiates and directs plans to motivate workers to achieve goals, strive for maximum efficiency and to go beyond what is expected.
  • Recommends or initiates personnel actions, such as promotions, transfers, discharges, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria.
  • Responsible for training and development of all employees.
  • Communicates with other departments to ensure trouble and service orders are worked in a timely manner.
  • Performs other related duties as assigned to ensure effective operation of the department and the Company.


Job Requirements

Minimum Qualifications: 

  • 4-year degree in related field or equivalent experience
  • 5+ years telecommunications or related experience and 2+ years supervisory experience in related field
  • Experience in the I&R and Cable Maintenance/Field Operations
  • P&L management and capital budget experience is a plus
  • Good analytical, organizational, communication and presentation skills
  • Working knowledge of budget administration, practices, and accounting
  • Relevant experience in dealing with public relations and human resource issues
  • Ability to comprehend new technologies quickly
  • Must possess strong communications skills, both verbal and written
  • In-depth knowledge of the Microsoft MS-Office software suite with emphasis on Excel, Visio, and PowerPoint
  • Ability to work long hours as required and deal well with stress
  • Strong team player with the ability to persuade, influence and negotiate partnerships with internal and external customers
  • Ability to read, analyze and interpret technical documentation and procedures
  • Must be able to collect, manipulate, and distribute data for effective root cause analysis


EOE/ Disability


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