Supervisor, Customer Service in Macon, GA at Hargray

Date Posted: 1/5/2021

Job Snapshot

Job Description

Are you looking for a career where time flies by and you are continually learning? Do you enjoy working in a fast-paced environment and delighting customers? Then you should join Hargray as a Customer Service Supervisor!

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of Position:

The Customer Service Supervisor is responsible for ensuring thorough and effective operations of Customer Service, Technical Support and Dispatch. Also acts as company liaison with customers concerning all aspects of customer service.

Duties and Responsibilities:

  • Oversees and direct the daily office activities of the Customer Service, Technical Support and Dispatch department.
  • Communicates effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships.
  • Responsible for employee development, performance management, scheduling and disciplinary.
  • Keeps current on all Hargray products and emerging technologies.
  • Cooperates with manager by providing input for the establishment of sales goals and provides consistent enthusiastic encouragement to assure achievement of sales goals.
  • Recommends and implements policies and procedures necessary for effective operation.
  • Assists in the coaching and training of new Customer Service Representatives and monitors the performance of employees and provides performance feedback.
  • Participates in the recruitment, interviewing and hiring process.
  • Keeps manager informed as necessary.
  • Performs other related duties as assigned to ensure effective operation of department.

 

Job Requirements

Minimum Qualifications:

  • High school graduate.
  • Proficient with Microsoft Word and Excel.
  • Ability to work extended hours including nights/weekends.
  • Minimum 3 years’ supervisory experience, preferably in a call center environment.
  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both orally and in writing.
  • Must have excellent customer service skills.
  • College degree in Marketing or related field, preferred but not required.
  • Bilingual, preferred but not required.

EOE/Disability

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