Strategic Account Manager - DCMS in Pooler, GA at Hargray

Date Posted: 10/7/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Pooler, GA
  • Job Type:
  • Experience:
    5 - 7 years
  • Date Posted:
    10/7/2019

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Communications. We are dedicated to developing our employees for a career and future with us. Hargray is offering a career opportunity as a Strategic Account Manager!

General Description of Position: 

 Responsible for consultative selling the full suite of DCMS services to include, but not limited to, IT managed services, backup & continuity services, Office 365, hosted services, network design & product sales.  This position will target existing Hargray customers that are not DCMS customers as well as prospective customers not currently doing business with Hargray.

 Duties & Responsibilities:

  • Demonstrates a strong technical knowledge and understanding of all of the business products and services sold by Hargray DCMS.  Engages technical contacts at prospective customer locations to review IT needs related to customer’s internal network, telephony, & data security.
  • Utilizes a consultative approach to develop trusted relationships with regard to a 360-degree view of customers’ unified data and communications requirements.
  • Demonstrates a passion to overcome objections, internal and external, to provide unexpected solutions to customers’ needs.
  • Prospects for leads, referrals, and business via outbound phone calls to businesses in the Hargray footprint.  Thoroughly qualifies needs to identify customer pain points in order to develop and articulate the appropriate Hargray DCMS solution(s).
  • Coordinates/reviews/recommends pricing for all Federal Government bids, RFPs, RFQs, Sales proposals, and contract submittals for opportunities within assigned accounts, and signs bid documents as appropriate.
  • Enters all sales activity into ConnectWise, CRM system on a daily basis including notes related to discussions and/or emails with prospects and customers. Accurately updates ConnectWise opportunities daily to show the status of potential sales including monthly recurring revenue, probability, products/services, and anticipated close dates.
  • Utilizes the current CRM solution to manage opportunities and update them based on inside and outside sales feedback as necessary.
  • Engages Sales Support and Engineering and sets appointments to follow through with the consultative approach.
  • Meets individual, department, and the company established goals and metrics.
  • Communicates independently, effectively, clearly, and professionally with internal and external customers to establish and maintain congenial and collegial behavior along with the desired Hargray core competencies.
  • Performs other duties as assigned.

Job Requirements

Minimum Qualifications: 

  • Bachelor’s Degree or equivalent experience
  • 5 - 7 years’ sales or account management experience; business sales experience preferred
  • Ability to communicate effectively with customers, employees, and managers
  • Basic computer skills
  • Customer service skills
  • Ability to work weekends and extended hours as needed
  • Ability to use own vehicle for company use

EOE/Disability