Sr. Help Desk Administrator (Contract role) in Hawkinsville, GA at Hargray

Date Posted: 7/23/2018

Job Snapshot

Job Description

General Description of Position:


Provides troubleshooting guidance to Help Desk personnel for issues related to hardware, Local Area Networks, Wi-Fi, Microsoft Suite, and corporate Applications. Provides second tier support for all corporate systems. Maintain adequate knowledge of existing hardware and software in use to maximize the efficiency of the network and users' utilization.


Duties & Responsibilities:


  • Responsible for deploying, maintaining, and supporting IT systems.
  • Troubleshoot and resolve tier 2, complex network/system problems across a broad range of technologies.
  • Train, coach or assist less experienced team members.
  • Coordinates with other teams or specialists to resolve issues.
  • Assists in training initiatives on existing, new and emerging technologies.
  • Provide project support to System Administrators.
  • Develop and maintain technical documentation.
  • Obtain and maintain industry certifications.
  • Ensure updates related to requests, incidents, and preventative maintenance are documented in our ticket system.
  • Monitor daily ticket activity specific to ensuring standing ticket counts are kept to acceptable levels.
  • Demonstrate subject matter expertise regarding the latest technologies and industry best practices.
  • Analyze problems for Root Cause Analysis to determine permanent solutions to unique or chronic problems.


Job Requirements

Minimum Qualifications:


  • Bachelor’s Degree or equivalent experience.
  • Experience with corporate ticket systems and Remote Monitoring and Management Tools (RMM).
  • Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.
  • Provide technical leadership on complex network issues and project assignments.
  • 5 or more years’ experience with Microsoft Exchange, Microsoft Cloud Platforms, Domain environments
    5 or more years’ experience working in a SAN environment.
  • 5 or more years’ experience working in a VMware environment.
  • 5 or more years’ experience installing switching/routing equipment.
  • Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.
  • Experience with installing, configuring, and administering a broad range of technologies.
  • Proven technical troubleshooting skills and logical problem-solving.  High-level problem analysis and problem resolution skills.
  • Excellent organization, time management and follow up skills and the ability to manage several projects simultaneously.
  • Strong customer-service orientation.
  • Good verbal and written communication skills.
  • Valid driver’s license with the history of safe driving record.