Sales Administrator in Macon, GA at Hargray

Date Posted: 3/3/2020

Job Snapshot

Job Description

Sales Administrator


*Position located in Savannah, Macon, Jacksonville or Atlanta!*


Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray team as a Sales Administrator!


The Sales Administrator is responsible for supporting the outside sales team by delivering excellence to new Hargray Fiber commercial customers.


The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 700 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.


Duties and Responsibilities: Including but not limited to the following.

  • Generate sales agreements, quotes and related documents with high degree of technical accuracy.
  • Take accountability for order processing from quote creation to order acceptance.
  • Demonstrate a helpful and positive attitude toward customers and colleagues.
  • Connect with customers to gather and confirm the details needed for successful service installation.
  • Facilitate clear lines of communication between customers, sales, and delivery team colleagues.
  • Proactively engage in training to enhance product and process knowledge for continuous improvement.
  • Collaborate with the sales team, sales engineering, and other teams to develop process efficiencies
  • Make effective use of internal CRM systems to keep all sales activity updated in real time.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis; capture and report to sales leadership.
  • Performs other related duties as to ensure effective operation of the Sales Operations Department.


Job Requirements

Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered.

  • Bachelors’ Degree, or equivalent experience in sales, sales support, or customer service.
  • Minimum of 3 years’ experience in a customer-facing role.
  • Minimum of 3 years telecommunications industry experience.
  • Strong computer, communication (written and verbal), problem solving, and project management skills.
  • Ability to communicate effectively with customers, employees, and managers and have good customer service skills.
  • Ability to work independently and as a collaborative team member on projects of moderate to broad scope.
  • Must be well organized and understand process documentation and flow charts.
  • Must have strong Service Order entry and processing skills.
  • Adept with sales CRM; Salesforce or Microsoft Dynamics experience preferred.
  • Experience with Order Entry and/or Provisioning and Customer Relationship Management systems required.
  • Experience with Service Provider interfaces such as AT&T’s LEX, Level 3’s portal preferred.
  • Must understand the fundamentals of local number portability, 911 service delivery, long distance, toll free services, DSL and High Speed Data.
  • Strong understanding of all business products including Metro-E, Symmetrical High Speed Data (SHSD), DBN, Data Circuits (ISD, T1, PRI), Static IP Addresses, Colocation, Resale Elements, LNP and Asymmetrical High Speed Data (AHSD).


EOE/ Disability