Retail Relations Representative in Greensboro, GA at Hargray

Date Posted: 9/24/2020

Job Snapshot

Job Description

General Description of Position:

 

The responsibility in this role would require building and maintaining the customer base by providing quality service.  Increase the net customer base by offering quality sales/support of telecommunications products to new and existing customers who walk-in or call-in.   Maintain a polite, professional, and positive attitude to convey a helpful friendly Company image to the community.  You will also be required to assist with events to enhance the relations within the communities and help increase knowledge of Hargray as a brand and our products and services.

 

Duties and Responsibilities:

  • Greets and serves walk-in customers and conducts out-bound calling to secure new customers or provide upgraded services to existing customers.
  • Identifies sales opportunities and achieves monthly quota.
  • Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates the decision-making process, and overcomes objections to closure.
  • Establishes, develops and maintains relationships with current customers and prospective customers.
  • Demonstrates products to customers and provides training on the use of products sold.
  • Analyzes, researches, resolves, refers and follows up on customer needs regarding services and billing expediently and professionally.
  • Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.
  • Communicates independently, effectively, clearly and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships.
  • Handle customers’ requests by phone, online chat, fax, e-mail and mail.
  • Provides management with information regarding trends related to customer needs, problems, interests and competitive activities.
  • Keeps abreast of current company and industry trends and practices as they relate to sales & customer service and makes appropriate recommendations to management.
  • Participates in company-sponsored activities during non-business hours.
  • Accepts payment for products and services. Completes tasks by processing transactions through the cash register and providing the customer with the receipt.
  • Disperses to and receives inventory from existing customers.
  • Maintains an accurate cash fund. Counts the cash fund in and out, reconciles the daily receipts, and reconciles the cash drawer.
  • Provides training and assistance for new employees; participates in cross-training.
  • Acts as the internal agent when planning and executing community-based events for current and potential clients.
  • Performs other related duties as assigned to ensure the effective operation of the department.

 

Job Requirements

Minimum Qualifications:

 

  • Bachelor’s degree or equivalent experience
  • Minimum of 3 years’ sales and customer service experience preferably in telecommunications and/or wireless industry
  • Excellent customer service skills, including cashier experience.
  • Basic computer and office skills, including calculators, fax, etc.
  • Ability to work extended hours schedule, Monday through Saturday.
  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both verbally and in writing

EOE/ Disability

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