Pricing Manager in Hilton Head Island, SC at Hargray

Date Posted: 2/7/2020

Job Snapshot

Job Description

General Description of the position


Responsible for identifying, recommending, implementing, and tracking pricing strategies and programs to acquire new customers; upsell, cross-sell, and retain existing customers; and increase revenue and profit while balancing activations, churn, and ARPU across all residential products (TV, Internet, Home Phone, and Value Added Services).


Duties & Responsibilities


  • Leads cross-functional teams across the business (Marketing, IT, M&P, Call Center, Sales, Finance, Legal, etc.) to ensure successful implementation and continuous improvement of pricing initiatives and programs to increase sales, reduce churn, increase revenue or margin.
  • Defines, reports, and analyzes key metrics such as ARPU, churn (with focus on competitive/pricing), save rates, take rates, and customer lifetime value by-products and/or segments.
  • Creates and maintains competitive analyses for bundles and individual products.
  • Evaluates the effectiveness and impact of the pricing initiatives on the overall revenue, margin, activations, churn, and ARPU plans.
  • Recommends and implements pricing policies and procedures needed to achieve goals.
  • Identifies gaps and opportunities in current pricing initiatives and policies, then recommends and implements improvements.
  • Supports the finance team providing input on business cases and financial forecasts for new/existing products.
  • Remains current on local market requirements, latest competitive product information and technology/market/regulatory trends to meet customer and business objectives
  • Leads the definition of detailed business and functional requirements.
  • Coordinates the development of supporting documentation.
  • Leads cross-functional teams without formal authority



Job Requirements

Minimum Qualifications


  • A bachelor's degree in business, marketing, finance, engineering or related field is required
  • MBA preferred
  • 3 to 5 years of experience in pricing, marketing, product management, sales, operations, methods & procedures, or finance roles within a subscription-based service company.
  • Experience defining detailed product requirements
  • Experience defining/improving processes


Special Knowledge/Skills


  • Excellent analytical skills with the ability to transform large amounts of data and complex analyses into high-impact, easy-to-follow presentations/business cases
  • Strong oral and written communication skills
  • Strong  planning and process development skills
  • Strong business judgment
  • High level of initiative and attention to detail
  • Ability to manage multiple initiatives at one time
  • Proven ability to lead and influence cross-functional teams without formal authority
  • Must be a team player, able to handle ambiguity, anticipate and react to changes quickly
  • Strong understanding of financial statements and business case development
  • Advanced level of Excel and PowerPoint 
  • Working knowledge of the telecommunications industry, competitive providers and trends


EOE/ Disability