Plant Coordinator in Perry, GA at Hargray

Date Posted: 1/15/2020

Job Snapshot

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Communications. We are dedicated to developing our employees for a career and future with us. Hargray Communication is offering a career opportunity as a Plant Coordinator!

General Description: Takes all necessary steps to track work orders, trouble tickets and technicians in the field utilizing a customized database in order to meet company and customer goals.  To ensure that customer, supervisor, and technician questions are answered in a timely and professional manner.

Responsibilities:

  • Inputs and maintains an accurate computerized customer work order and trouble ticket database.
  • Closes out 100% work orders daily.
  • Prioritizes a balance between service orders and trouble tickets.
  • Follows all dispatch procedures and reports any shortfalls and any recommendations for improvement to the Plant Center Supervisor.
  • Handles customer questions, complaints and inquiries in an expeditious and professional manner and documents appropriately.
  • Contacts customer to schedule and coordinate installs.
  • Notifies technicians of any cancellations prior to the scheduled arrival time.
  • Answers phone calls promptly and professionally.
  • Works with technicians in turning up service to include provisioning EMS entries, DMS entries, and working knowledge of auto provisioning
  • Understands the entire service order flow of all products and has the ability to read and understand all switch log commands.
  • Demonstrates a clear and consistent understanding of our computerized work unit system.
  • Performs general offices duties and other assigned projects.
  • Processes, updates, and reviews electronic switch database information for simple subscriber access loops on telephone.

 

Job Requirements

Qualifications:

  • High school graduate.
  • Minimum of 3 years’ related experience (preferably in telecommunications and wireless industry).
  • Basic computer and office skills, including calculators, fax, etc.
  • Able to handle multiple tasks.
  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both orally and in writing.
  • Must have excellent customer service skills.
  • Able to work Monday through Saturday extended hours.


 
Additional Qualifications Desired:

  • BA or BS Degree
  • Bi-lingual


EOE/Disability