Manager, IT Applications in Hilton Head Island, SC at Hargray

Date Posted: 10/24/2018

Job Snapshot

Job Description

General Description of Position:


The Manager, IT Applications provides technology leadership in the areas of custom software development, web application development and overall application integration for our core business applications portfolio.  This individual will lead a team that provides IT applications functionality across our business units that encompass our core OSS/BSS platforms.  In this role, the Manager is responsible for leading his/her team and ensuring they have the vision, tools, and training to be successful in an Agile, DevOps environment which includes maintaining and improving those platforms.  This role will work with other Managers, Architects, Security Analysts and developers to provide best in class solutions for Hargray.


You will ensure peer reviews of analysis, technical design, code and unit testing are executed.  Additionally, you will be responsible for managerial and administrative functions of multiple development teams.  Furthermore, this role is expected to engage in design, security and architecture discussions and to actively participate in estimating, tasking, implementation efforts, and status updates.


You will be responsible for ensuring that the overall solution design meets business requirements, conforms to industry best practices, is cohesive across disciplines and is a cost-effective solution.  As a result, this role will work closely with key departmental management and business stakeholders across the organization.  Therefore, the ability to work collaboratively and communicate effectively with all levels of leadership and staff within the organization is a key priority in this role.


This position will have direct reports along with contract resources.


Duties & Responsibilities


  • Work with project and business analyst leads to develop and clarify in-depth technical requirements
  • Work with senior management to establish the technical soundness of the solutions
  • Use and improve the productivity of the development process
  • Lead design and architecture discussions
  • Work with management to estimate the level of effort, resource needs, and project duration
  • Establish and enforce coding and development standards
  • Evaluate tools and technologies and establish technology standards
  • Provide technical leadership, clarity, and direction for on-site and off-shore development teams
  • Implementation of Hargray’s business strategy and vision with IT Applications
  • Implementation of Hargray’s IT-approved software development lifecycle policies and procedures
  • Establishes and tracks personnel and project performance metrics
  • Provide Hargray a competitive advantage with high performing technology solutions
  • Participate in technology roadmap development
  • Accountable for client relationship for internal customers and responsible for directing work efforts
  • Internal relationship management related to other team leads, business management, and executive level management
  • Vendor relationship management (ie. Onshore/Offshore support)
  • May have external relationships related to technical software product vendors
  • Determine software development solutions meet pre-defined business requirements, functional designs, and architectural design documents
  • Develop flowcharts, diagrams to illustrate a sequence of steps and describe logical operations
  • Oversees resources who develop/modify the code, develop unit tests, and conduct unit tests per test plans
  • Compliance with Hargray prioritization and governance decisions
  • Work with the team of Application, Integration, Systems and Enterprise architects to implement solutions
  • Ensuring streamlined application releases on a pre-determined agreed to schedule
  • Providing technical leadership, clarity, and direction for onsite, offshore and vendor teams
  • Ensures technical standards and architecture designs are followed


Job Requirements


Minimum Requirements


  • BS or BA degree in a related field required, unless there is significant, relevant work experience. 
  • 7 or more years leading complex software and hardware implementation solutions 
  • 5 or more years’ experience supervising (completing performance reviews) and managing work efforts 
  • 2 or more years’ experience in vendor management and remote development teams
  • DevOps experience or related experience with gradually increasing responsibilities and a demonstrated understanding of DevOps and technical quality control processes, artifacts and tools
  • A track record as a coach, mentor, and developer of talent
  • An ability to drive to big-picture goals and milestones while valuing and maintaining a strong attention to detail
  • An ability to quickly identify and drive to the optimal solution when presented with a series of constraints
  • Demonstrated ability in people management, strategic planning, risk management, change management, and project management
  • Responsible for budget and financial accountability for department level Opex and Capital
  • Excellent judgment, analytical thinking, and problem-solving skills
  • Experience working with quality management approaches, techniques and principles
  • Full understanding of the software development lifecycle best practices with the focus on Agile methodologies
  • Self-motivated individual that possesses excellent time management and organizational skills
  • Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships
  • Strong sense of personal responsibility and accountability for delivering high-quality work, both personally and at a team level 
  • Strong background in full lifecycle development using multiple platforms or languages 
  • Ability to interact with Management and Software Developers, onsite and offshore
  • Experience in managing software development teams with multiple systems and integration points 
  • Ability to interact at a technical and non-technical level with Infrastructure, Network, Development, BA and Architecture teams. 
  • Relational databases (Oracle)
  • Web services and other integration concepts
  • Excellent communication skills (both verbal and written), including facilitation and team leadership skills 
  • Must be comfortable working in ambiguous and/or stressful situations 
  • Must be self-motivated and know when to seek guidance 
  • Flexibility, the ability to change priorities quickly, and capacity to handle multiple tasks 
  • Ability to learn new tools and technologies 
  • Ability to work independently and in a team 


EOE/ Disability