This site uses cookies. To find out more, see our Cookies Policy

Manager, Community Relations in Bluffton, SC at Hargray

Date Posted: 5/13/2019

Job Snapshot

Job Description

Job Description

Job Title: Manager, Developer Relations


Department: Community Relations

Reports to: General Manager, Residential Sales & Operations

Location: Bluffton, SC


General Description of Position:

The Manager of Developer Relations is responsible for managing relationships with Developers, homebuilders, utility companies, property owners, builders’ associations, realtors, and governmental/municipal agencies pertaining to exiting and/or future telecommunication infrastructure and service needs. Additional responsibilities include managing/enhancing existing relationships to produce additional revenue opportunities while securing current revenue base.


Duties and Responsibilities:

  • Develop and present plans and negotiate terms for partnering with communities.
  • Point of contact for all negotiated contracts.
  • Seek new business and upgrades with new and existing customers through building excellent relationships.
  • Negotiate contracts and agreements with new and existing developers.
  • Ensure we are receiving/taking advantage of all benefits included in our agreements and meeting our associated obligations.
  • Maintain contacts with all parties to foster effective customer relationships.
  • Provide guidance and support to Marketing for the development of the sales and marketing strategy designed to foster relationships with developments.
  • Assist in developing advertising and product information, such as billboards, websites, and printed material.
  • Track, monitor and analyze service penetration levels for all communities managed by developers; create action plans where needed.
  • Provide support for hosting community events with development properties under.
  • Conduct community educational sessions designed to inform customers on how to select the right products and services to meet their needs by coordinating with development sales leaders to solicit from residents.
  • Serve as a Hargray liaison between OSP engineering/construction and developer for scheduling and turn up of new areas as communities expand.
  • Attend meetings with utilities and developers to ensure we are aware of build schedules and our services are available as homes are completed.
  • Form working relationship with Municipalities to include Mayors and Council members.
  • Facilitate intracompany coordination (sales, installation, repair, and engineering) for resolution of customer problems.
  • Handle a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations.
  • Work with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to support end user customers and developers.



Job Requirements

Minimum Qualifications:

  • Bachelor’s degree in related field or equivalent experience.
  • Minimum 2 years of telecommunications sales preferred.
  • Minimum 2 years of development/construction industry experience.
  • Possess technical, financial, and organizational skills required to provide timely responses to build out scheduling and other technical request from developers.
  • Strong relationship building skills and business acumen required including responsiveness and technical understanding of developer present and future needs.
  • Strong interpersonal, verbal and written communications skills.
  • Strong attention to detail.
  • Strong analytical skills.
  • Strong customer service skills.