Manager, Community Relations in Savannah, GA at Hargray

Date Posted: 9/18/2019

Job Snapshot

Job Description

Manager, Community Relations – Hargray Fiber

 

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as a Community Relations Manager!

 

As a Community Relations Manager, you will be responsible for cultivating, maintaining, and managing key relationships with developers, property managers, owners associations, community leaders and community residents in assigned communities (primarily communities with 100-225 homes). You will also serve as a point-of-contact for community leaders in assigned areas and provides community updates on a regular basis. Represents Hargray at meetings, social functions, and Hargray sponsored events.

 

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of almost 600 colleagues across 8 locations is committed to excellence, delivering the most advanced technology and the best service for our customers.

 

Duties and Responsibilities: Including but not limited to the following.

 

  • Serve as a Hargray liaison for community GM/Property Managers, and residents, working proactively to maintain and improve Hargray’s relationships and standing within the community.
  • Proactively and effectively communicates the benefits of Hargray’s products and services, maintaining primary relationships with identified community leaders.
  • Assists and participates in the contract and agreement negotiations with Property or Home Owner Associations (POA’s & HOA’s).
  • Tracks, monitors, and analyzes service penetration levels for all communities; supports development of action plans where needed.
  • Understands and takes action on customer needs and develops cross-departmental action plans to address them.
  • Reviews assigned territory to ensure all communities are contacted on a defined, periodic basis
  • Hosts community events with properties under Exclusive Marketing Agreements (EMAs) and Community Partnership Agreements (CPAs).
  • Makes presentations to property managers, developers, and POA’s; attends meetings and social functions to maintain a high level of visibility for Hargray.
  • Conduct community surveys by coordinating with property managers/POA leaders to solicit feedback from residents.
  • Attends Board of Director meetings for communities for existing EMA’s/CPA’s and future agreements.
  • Enters all touchpoint activity into Salesforce.com CRM system on a daily basis including notes related to discussions and/or emails with oppotunities, complaints, and customer feedback dates.
  • Demonstrates a practical and efficient working knowledge of all of the products and services offered by Hargray.
  • Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers.
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold; follows up with new residents to welcome them to the community and ensure the customer is delighted.
  • Analyzes, researches, resolves, refers, and follows up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, mail and face to face.
  • Performs other related duties as assigned.

Job Requirements

Minimum Qualifications:

  • College degree or equivalent experience.
  • 5-7 years sales and relationship management experience.
  • Demonstrated cold calling ability, with assertive, positive and personal style.
  • Ability to communicate (verbal, listening, written) effectively with customers, employees, and managers.
  • Organized, with effective time management skills.
  • Ability to work independently and with a team.
  • Capacity to work under pressure.
  • High proficiency in use of Microsoft Office, Google, Facebook, Twitter, mobile apps, and other software programs and social media to support communication and marketing efforts.
  • Customer service skills.
  • Ability to work weekends and extended hours as needed.
  • Ability to use own vehicle for company use.

EOE/Disability