Major Accounts Representative in Hilton Head Island, SC at Hargray

Date Posted: 11/8/2019

Job Snapshot

Job Description

Are you passionate about making the life of a business owner easier?  Are you motivated to learn and connect businesses with cutting edge technology?  Do you go the extra mile to provide customer delight and give customers more than they thought they needed?  At Hargray we are looking for someone like you to connect with our customers.

We are looking for someone who is ready to help Hargray aggressively grow our business in the Hilton Head Island, SC area.  We aren’t a company that offers you just another job and we aren’t a company who doesn’t like a good challenge.  If you’re self-motivated, have good judgment and possess general business acumen, Hargray is the place for you. 

We provide businesses with the most advanced and reliable communication products that allow business owners and operators to focus on their business while knowing they have the best internet and voice services for their operations.

We aren’t for everyone, so if you aren’t ready to challenge and motivate yourself – well we will be here when you are.  But if you are ready to use your talents and your strong community connections to establish our business – don’t delay, apply NOW!

In this role, you would be responsible for selling a full portfolio of telecom services (data, voice, & video) to small, medium, and large businesses in Hilton Head Island, SC.  The role is focused on customer acquisition but requires account management to ensure customer satisfaction.

General Description of Position:

 

Responsible for maintaining and increasing recurring revenue from existing customer base and securing new business revenue by proactively communicating with the customers and prospects via telephone, e-mail, fax or in person visits. 

 

Duties & Responsibilities

 

  • Achieves budgeted revenue expectations on a monthly basis
  • Proactively and effectively communicates the benefits of Hargray’s products and services, maintaining primary relationship with identified and potential major accounts.
  • Schedules in-person visits with the decision-maker from each account twice per year.  Speaks with the decision-maker from each account on a quarterly basis at minimum.
  • Enters all sales activity into Salesforce.com CRM system on a daily basis including notes related to discussions and/or emails with prospects and customers.  Accurately updates Salesforce.com opportunities daily to show the status of potential sales including monthly recurring revenue, probability, products/services, and anticipated close dates.
  • Penetrates the existing general account base and focuses on growing the ARPU (average revenue per user) of each customer through add-ons, upgrades and upsells of and to existing services
  • Focused on locking customers into term deals to secure recurring revenue for Hargray in the near future.
  • Completes all project-related tasks as assigned by the Director of Business Sales
  • Demonstrates a practical and efficient working knowledge of all of the products and services sold by the Sales Department.
  • Works in conjunction with Sales Engineering to determine service capabilities and requirements for major accounts.  Begins and completes job-implementation packages for the full range of products marketed by the Sales Department.
  • Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers.
  • Coordinates service order activity associated with all job-implementation packages and other related details associated with implementation and service for all products marketed by the Sales Department, working with the Sales Support Specialist. 
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold.
  • Makes follow-up calls and visits to ascertain customer satisfaction, to answer questions or concerns, and to obtain referrals and sales leads.
  • Will help analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships.  Handles customer requests and communications by phone, E-mail, fax, mail, and face to face.
  • Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations to the Sales Manager
  • Performs other related duties as assigned by the Director of Business Sales to ensure effective operation of the Sales Department.

Job Requirements

 

Minimum Qualifications

  • College degree or equivalent experience.
  • 2 years sales experience.
  • Ability to communicate effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Ability to work weekends and extended hours as needed. 
  • Ability to use own vehicle for company use.

 

EOE/Disability