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Major Accounts Representative - Hargray Communications in Bluffton, SC at Hargray

Date Posted: 11/15/2018

Job Snapshot

Job Description


General Description of Position:


Responsible for maintaining and increasing recurring revenue from existing customer base and securing new business revenue by proactively communicating with the customers and prospects via telephone, e-mail, fax or in person visits. 


Duties & Responsibilities


  • Achieves budgeted revenue expectations on a monthly basis
  • Proactively and effectively communicates the benefits of Hargray’s products and services, maintaining the primary relationship with identified and potential major accounts.
  • Schedules in-person visits with the decision-maker from each account twice per year.  Speaks with the decision-maker from each account on a quarterly basis at minimum.
  • Enters all sales activity into CRM system on a daily basis including notes related to discussions and/or emails with prospects and customers.  Accurately updates opportunities daily to show the status of potential sales including monthly recurring revenue, probability, products/services, and anticipated close dates.
  • Penetrates the existing general account base and focuses on growing the ARPU (average revenue per user) of each customer through add-ons, upgrades and upsells of and to existing services
  • Focused on locking customers into term deals to secure recurring revenue for Hargray in the near future.
  • Completes all project-related tasks as assigned by the Director of Business Sales
  • Demonstrates a practical and efficient working knowledge of all of the products and services sold by the Sales Department.
  • Works in conjunction with Sales Engineering to determine service capabilities and requirements for major accounts.  Begins and completes job-implementation packages for the full range of products marketed by the Sales Department.
  • Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers.
  • Coordinates service order activity associated with all job-implementation packages and other related details associated with implementation and service for all products marketed by the Sales Department, working with the Sales Support Specialist. 
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold.
  • Makes follow-up calls and visits to ascertain customer satisfaction, to answer questions or concerns, and to obtain referrals and sales leads.
  • Will help analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships.  Handles customer requests and communications by phone, E-mail, fax, mail, and face to face.
  • Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations to the Sales Manager
  • Performs other related duties as assigned by the Director of Business Sales to ensure the effective operation of the Sales Department.


Job Requirements


Minimum Qualifications

  • College degree or equivalent experience.
  • 2 or more years sales experience.
  • Ability to communicate effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Ability to work weekends and extended hours as needed. 
  • Ability to use own vehicle for company use.