Installation & Repair Technician – Business Specialist – Team Lead in Bluffton, SC at Hargray

Date Posted: 12/31/2019

Job Snapshot

Job Description

General Description of Position:

 Utilizes experience, technical aptitude, critical thinking and proven techniques to provide our business customers with technology solutions in all areas they require.

 Duties & Responsibilities:

Including but not limited to the following

  • Designs, installs, maintains, and documents customer’s technology and communications needs, to provide excellent service exceeding the customer’s expectations.
  • Researches and discusses new customer facing technologies with other team members for future implementation in projects.
  • Works together with other team members to provide 2nd level support to field techs, internal support techs, sales team and customers.
  • Works with internal sales team and other team members to qualify customer’s needs and present an optimal solution.
  • Clearly documents customer’s networks using Microsoft Visio, both in the design and technical support role.
  • Communicates with supervisor on status of projects, achievements, or issues relating to current tasks.
  • Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures.
  • Assists with residential I & R workload and other departments as required to ensure prompt response to service, including extreme work overloads during special circumstances.
  • Works as primary point of contact for Hargray built networks; also provides escalation support for maintenance customers.
  • Provides training and assistance for new employees; participates in cross training.
  • Provides voice and server consulting as needed.
  • Performs other related duties as assigned to ensure effective operation of the department and the Company.


Job Requirements

Minimum Qualifications:

Only candidates who meet minimum qualifications will be considered.

  • Knowledge of the broadband technologies with proficiency in installing, troubleshooting, and maintaining xDSL, Cable Modem, Fiber Optic, Wi-Fi, and private line services is desired.
  • Minimum of 5 years’ experience installing, provisioning, and maintaining Key and PBX systems
  • Minimum of 5 years of experience installing, provisioning, and maintaining DBN phones.
  • Certification, prior training, and or experience working with Nortel’s option 11 telephony solutions.
  • Ability to identify, trouble shoot, and resolve issues with voice circuits that integrate with key and PBX systems.
  • Working knowledge and or proficiency in trouble shooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec’s and HFC networks.
  • Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies.
  • Experience with configuring, maintaining and troubleshooting Windows 2000, 2003, SBS2003, Apple OSX, OSX Server 10.4 and Unix Server operating systems.
  • The ability to act in a technology consulting role with customers and provide solutions by working with other team members and our sales staff, including product recommendations, quote preparation, and project management for their technology needs.
  • Familiarity with Centrex, PBX, and key systems business phone systems.
  • Ability to create, comprehend and discuss technical documents that apply to the services we implement with customers and other team members.
  • Efficient using Microsoft Visio, Excel, Word and Outlook.
  • Demonstrates excellent interpersonal skills including ability to listen to and understand customers and work in a team environment.
  • Ability to carry 50 lbs. and climb a ladder.
  • Ability to multi-task and think independently.


EOE/ Disability