Helpdesk Analyst in Peachtree Corners, GA at Hargray

Date Posted: 1/29/2020

Job Snapshot

Job Description

General Description of Position:

Provides accurate and efficient technical support, installation, implementation, maintenance, and training service to users. Provides prompt and efficient user assistance and problem resolution using accurate and clear communications and applying knowledge of computer software, hardware, and application software. 

Duties & Responsibilities:

  • Provides first tier support to PC users on multiple platforms and operating systems.
  • Communicates independently, effectively, clearly and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Installs, configures, diagnoses, and corrects problems for computers, workstations and services, peripheral equipment, network equipment and associated cabling.
  • Notifies supervisor of errors or equipment malfunction, reports damaged computers and peripheral equipment to the manufacturer, verifies repairs.
  • Investigates and resolves users’ computer software and hardware problems in an efficient and expedient manner; researches procedures followed and source of error; determines whether the problem is caused by hardware, such as modem, printer, cables or telephone.
  • Maintains and stocks spare PC and network parts; makes repairs or adjustments to PC’s, network hardware, and peripheral equipment, following procedures and instruction, and using hand tools.
  • Answers operational questions clearly and succinctly, and resolves problems, applying knowledge of computer software, hardware, and procedures.
  • Communicates with software and hardware vendors to request service for defective products and to research and resolve user problems.
  • Maintains an inventory of all installed hardware and software.
  • Must be able to lift 60 lbs. in the course of normal duties.
  • Performs other related duties as assigned to ensure the effective operation of the department.


Job Requirements

Minimum Qualifications:

  • College degree in computer science or related field or equivalent experience.
  • 2 years’ experience with the installation, configuration, and support of PC’s, servers and peripheral equipment.
  • Knowledge of computer communications standards (RS 232, Ethernet, etc.)
  • Familiar with current versions of Microsoft Windows Workstation and Server.
  • Good verbal communication skills.
  • Ability to carry 60 pounds in the course of normal duties.
  • Ability to read and understand technical manuals.
  • Valid driver’s license with history of safe driving record

Preferred Qualifications:

  • A+ Certification
  • Network + Certification