Field Operations Supervisor in Perry, GA at Hargray

Date Posted: 1/13/2020

Job Snapshot

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Communications. We are dedicated to developing our employees for a career and future with us. Hargray Communication is offering a career opportunity as a Field Operations Supervisor!

General Description of Position:

To earn total customer satisfaction and loyalty by providing installation services that exceed the quality and value expectations of our customers, employees, owners and the community. Responsible for supervision of installation & repair techs.

Duties & Responsibilities: 

  • Directs the installation and repair of services to residential customer premises to include voice, video and internet services.
  • Performs quality control assessment of all installation services.
  • Performs skills assessment of all Installation Technicians and recommends training as required.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Initiates and directs plans to motivate workers to achieve goals, strive for maximum efficiency and to go beyond what is expected.
  • Recommends or initiates personnel actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria.
  • Responsible for training and development of all installation colleagues.
  • Communicates with other departments to ensure trouble and service orders are worked in a timely manner.
  • Performs other related duties as assigned to ensure the effective operation of the department and the Company.
  • Oversees splicing and maintaining and repairs to all facilities used to supply Telephone, CATV, and High Speed Data Services.


Job Requirements

Minimum Qualifications:

  • Minimum 4 years' experience in the telecommunications industry installing and repairing residential voice, video and internet service.
  • Must be familiar with the methods and procedures to install and repair voice, video and internet over copper, HFC, and Fiber to the Home infrastructure.
  • Must be familiar with in-home networking practices and procedures.
  • Must have working knowledge of Hargray' s HES service order system.
  • Must possess a high school diploma and a valid driver' s license.
  • Working knowledge of AC/DC theory as it applies to telecommunications.

Additional Qualifications Desired

  • Any experience as a team leader or supervisor in a technical field.
  • Working knowledge of RUS and NEC codes as they apply to the installation and repair of telecommunications services.
  • Basic understanding of IP networking principles.