Field Operations Supervisor in Perry, GA at Hargray

Date Posted: 11/5/2018

Job Snapshot

Job Description

General Description of Position:

To earn total customer satisfaction and loyalty by providing installation services that exceed the quality and value expectations of our customers, employees, owners and the community.  Responsible for supervision of installation & repair techs.

Duties & Responsibilities:  

  • Directs the installation and repair of services to residential customer premises to include voice, video and internet services.
  • Performs quality control assessment of all installation services.
  • Performs skills assessment of all Installation Technicians and recommends training as required.
  • Analyzes and resolves work problems, or assists workers in solving work problems.
  • Initiates and directs plans to motivate workers to achieve goals, strive for maximum efficiency and to go beyond what is expected.
  • Recommends or initiates personnel actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria.
  • Responsible for training and development of all installation colleagues.
  • Communicates with other departments to ensure trouble and service orders are worked in a timely manner.
  • Performs other related duties as assigned to ensure the effective operation of the department and the Company.

 

Job Requirements

Minimum Qualifications:

 

  • Minimum 4 years' experience in the telecommunications industry installing and repairing residential voice, video and internet service.
  • Must be familiar with the methods and procedures to install and repair voice, video and internet over copper, HFC, and Fiber to the Home infrastructure.
  • Must be familiar with in-home networking practices and procedures.
  • Must have working knowledge of Hargray' s HES service order system.
  • Must possess a high school diploma and a valid driver' s license.
  • Working knowledge of AC/DC theory as it applies to telecommunications.

 

Additional Qualifications Desired

 

  • Any experience as a team leader or supervisor in a technical field.
  • Working knowledge of RUS and NEC codes as they apply to the installation and repair of telecommunications services.
  • Basic understanding of IP networking principles.

 

EOE/Disability

 

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