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Customer Account Manager - Hargray Fiber in Peachtree Corners, GA at Hargray

Date Posted: 5/15/2019

Job Snapshot

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Fiber. We are dedicated to developing our employees for a career and future with us. Hargray Fiber is offering a career opportunity as a Customer Account Manager!  

Duties and Responsibilities:

  • Pro-actively and effectively communicates the benefits of Hargray’s products and services.
  • Looks for revenue growth opportunities within existing customer base
  • Focuses on retention of current ARPU (average revenue per user) of each customer.
  • Focuses on proactive customer touches to discover potential service issues or billing related problems
  • Focuses on renewal of service agreements to secure recurring revenue for Hargray into the future.
  • Meets and exceeds the minimum requirements of contacting customer base.
  • Demonstrates a practical and efficient working knowledge of all of the products and services sold by the Business Sales Department.
  • Begins and completes job-implementation packages for the full range of products marketed by the Business Sales Department. 
  • Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers. 
  • Coordinates service order activity associated with all job-implementation packages and other related details associated with implementation and service for all products marketed by the Business Sales Department, working with the Sales Support Specialist. 
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold. 
  • Makes follow-up calls and visits to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and sales leads. 
  • Helps analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner. 
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, mail and face to face. 
  • Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations.
  • Performs other related duties as to ensure effective operation of the Business Sales Department. 

Job Requirements

Minimum Qualifications:

  • College degree or equivalent experience.
  • 4 years sales or account management experience.
  • Ability to communicate effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Ability to work weekends and extended hours as needed.
  • Ability to use own vehicle for company use.

Additional Qualifications Desired:

  • Business Sales Experience

EOE/Disability