Community Relations Representative in Pell City, AL at Hargray

Date Posted: 7/16/2020

Job Snapshot

Job Description

General Description of Position:


The Retail Relations Rep. will be responsible for overseeing the end to end order management and making sure the installations are completed on time. You will have the dual responsibilities of a retail rep and also working in conjunction with other departments to determine service capabilities and requirements for residential accounts. This role would also be responsible for identifying and communicating effectively and problem-solve internally, externally, and escalate to the Manager as need be.


Duties and Responsibilities:


  • Responsible for all duties relating to order fulfillment. Including order review, order approval, order entry into HES, creation of project sites, and successful, timely installations.
  • Responsible for communicating independently, effectively, clearly, and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships. Works as a sales liaison to both internal and external customers while shepherding service installations..
  • Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and sales leads.
  • Actively manages any communications needed to ensure orders are processed accurately.
  • Identifies all sales opportunities and achieves project sales goals.
  • Drive outbound and onsite sales for non-agreement MDU's.
  • Analyzes, researches, resolves, refers, and follows-up on customer complaints regarding billing, credits, and service(s) expediently and professionally. Acts as a coordinator among different departments and personnel to resolve customer complaints as necessary
  • Provides management with information regarding trends related to customer needs, problems, interests, and competitive activities.
  • Answers operational questions clearly and succinctly, and resolves problems applying knowledge of procedures and critical thinking.
  • Works with cross-functional teams like product managers and marketing teams to get more information and provide it to customer-base
  • Keeps abreast of current industry trends and practices as they relate to customer service and make appropriate recommendations.
  • Assists in other market-specific projects when necessary.
  • Help coordinate between overlapping projects and liaison with the communities.
  • Performs other related duties as assigned to ensure the effective operation of the department and the Company.


Job Requirements

Minimum Qualifications:

  • Must have a Bachelor' s degree or equivalent years of experience.
  • Must have a strong computer – MS office skills,
  • Must have problem-solving skills.
  • Ability to communicate effectively with customers, employees, and managers, both verbally and in writing.
  • Extensive customer service experience.
  • Must be well organized and understand process documentation and flow charts.
  • Must have service order management skills.
  • Minimum working knowledge of LSRs and ASRs required.
  • Experience with Salesforce and CRM processes.


EOE/ Disability


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