Community and Development Project Coordinator in Hilton Head Island, SC at Hargray

Date Posted: 9/19/2019

Job Snapshot

Job Description

Responsible for fulfilling the coordinating tasks and activities to coordinate sales, install, and support of community network advantage customers in the Hilton Head market.

Duties & Responsibilities:

• Responsible for all duties pertaining to order fulfillment. Including order review, order approval, order entry into HES, creation of project sites and successful, timely installations.
• Responsible for communicating independently, effectively, clearly and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships. Works as a sales liaison to both internal and external customers while shepherding service installations.
• Works in conjunction with other departments to determine service capabilities and requirements for single-family home accounts 
• Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads
• Actively manages any communications needed to ensure orders are processed accurately.
• Identifies all sales opportunities and achieves project sales goals
• Drive outbound and onsite sales for residential communities
• Analyzes, researches, resolves, refers and follows-up on customer complaints regarding billing, credits and service(s) in an expedient and professional manner. Acts as a coordinator among different departments and personnel to resolve customer complaints as necessary.

• Answers operational questions clearly and succinctly, and resolves problems applying knowledge of procedures and critical thinking.
• Works with product development and marketing teams to provide customer focused new services for Hargray

• Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations.

•  Accurately enters residential service orders in a timely manner. 

• Collaboratively assists departmental manager and communicates status of current events within the department.

• Assists in other market specific projects when necessary.
• Helps to coordinate between overlapping projects and is a community liaison.
• Performs other related duties as assigned to ensure effective operation of the department and the Company.

Job Requirements

- Bachelor’s Degree or equivalent experience
- Must have strong computer, communication (written and verbal), problem solving, and project management skills.
- Ability to communicate effectively with customers, employees, and managers.
- Extensive customer service experience
- Must be well organized and understand process documentation and flow charts
- Must have strong Service Order entry and processing skills.
- Minimum working knowledge of LSRs and ASRs required
- Experience with Hargray Enterprise Systems (HES) or other Order Entry, Provisioning and Customer Relationship Management systems preferred
- Experience with Salesforce and CRM processes
- Must understand the fundamentals of local number portability, 911 service delivery, long distance, toll free services, DSL and High Speed Data
- Strong technical understanding of all residential products offered at Hargray including, Static IP Addresses, Asymmetrical High Speed Data (AHSD), video, and voice offerings is preferred.