Community and Development Project Coordinator - Hargray Communications in Beaufort, SC at Hargray

Date Posted: 1/8/2020

Job Snapshot

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Communications. We are dedicated to developing our employees for a career and future with us. Hargray Communication is offering a career opportunity as a Community and Development Project Coordinator!

In this position, you will be responsible for fulfilling the coordinating tasks and activities to coordinate sales, install, and support of community network advantage customers in the Hilton Head market.

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of almost 600 colleagues across 8 locations is committed to excellence, delivering the most advanced technology and the best service for our customers.

Duties and Responsibilities:

  • Responsible for all duties pertaining to order fulfillment. Including order review, order approval, order entry into HES, creation of project sites and successful, timely installations.
  • Responsible for communicating independently, effectively, clearly and professionally with managers, supervisors, and employees to establish and maintain considerate and cooperative relationships. Works as a sales liaison to both internal and external customers while shepherding service installations.
  • Works in conjunction with other departments to determine service capabilities and requirements for MDU/Resort accounts.
  • Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.
  • Actively manages any communications needed to ensure orders are processed accurately.
  • Identifies all sales opportunities and achieves project sales goals.
  • Drive outbound and onsite sales for non-agreement MDU’s.
  • Analyzes, researches, resolves, refers and follows-up on customer complaints regarding billing, credits and service(s) in an expedient and professional manner. Acts as a coordinator among different departments and personnel to resolve customer complaints as necessary. 
  • Answers operational questions clearly and succinctly, and resolves problems applying knowledge of procedures and critical thinking.
  • Works with product development and marketing teams to provide customer focused new services for Hargray.
  • Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations.
  • Accurately enters residential MDU and resort service orders in a timely manner.
  • Collaboratively assists departmental manager and communicates status of current events within the department. 
  • Assists in other market specific projects when necessary.
  • Helps to coordinate between overlapping projects and is a community liaison.
  • Performs other related duties as assigned to ensure effective operation of the department and the Company.




Job Requirements

Minimum Qualifications:

  • Bachelor’s Degree or equivalent experience.
  • Must have strong computer, communication (written and verbal), problem solving, and project management skills.
  • Ability to communicate effectively with customers, employees, and managers.
  • Extensive customer service experience.
  • Must be well organized and understand process documentation and flow charts.
  • Must have strong Service Order entry and processing skills.
  • Minimum working knowledge of LSRs and ASRs required.
  • Experience with Hargray Enterprise Systems (HES) or other Order Entry, Provisioning and Customer Relationship Management systems required
  • Experience with Salesforce and CRM processes.
  • Must understand the fundamentals of local number portability, 911 service delivery, long distance, toll free services, DSL and High Speed Data.
  • Strong technical understanding of all residential products offered at Hargray including, Static IP Addresses, Asymmetrical High Speed Data (AHSD), video, and voice offerings.