Commerical Installation & Repair Supervisor in Macon, Georgia, US at Hargray

Date Posted: 2/22/2018

Job Snapshot

Job Description

General Description of Position:

To earn total customer satisfaction and loyalty by providing installation and repair services to business customers that exceed quality and value expectations of our customers, employees and the community.

Duties & Responsibilities: Including but not limited to the following:

  • Directs the installation and repair of services to business customer premises to include voice, video, data and Wi-Fi services.
  • Directs the repair of services to business customers to include voice, video, data and Wi-Fi services.
  • Performs quality control assessments of all installation and repair activities.
  • Reviews service orders and performs trouble ticket analysis.
  • Prepares operation reports for department KPI’s (key performance indicators).
  • Assist with planning and recommendations for annual departmental budget.
  • Performs skills assessments of all Installation and Repair Commercial Service Technicians and recommends training as required.
  • Analyzed and resolved work problems, or assists workers in solving work problems.
  • Initiates and directs plans to motivate workers to achieve goals, strive for maximum efficiency and go beyond what is expected.
  • Recommends or initiates personal actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria.
  • Responsible for training and development of all employees.
  • Communicates with other departments to ensure trouble and services orders are worked in a timely manner.
  • Performs other related duties as assigned to ensure effective operation of the department and the Company.
  • Researches and discusses new customer facing technologies with other team members for future implementation in projects.
  • Works with internal sales team and other team members to qualify customer’s needs and present an optimal solution.
  • Communicates with supervisor on status of projects, achievements, or issues relating to current tasks.
  • Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures.
  • Assists with residential I & R workload and other departments as required ensuring prompt response to service, including extreme work overloads during special circumstances.


Job Requirements

Minimum Qualifications: Only candidates who meet minimum qualifications will be considered.

  • Bachelor’s Degree in Telecommunication or like field OR, four plus years’ experience in field operations.
  • Minimum of 4 years’ experience installing, provisioning, and maintaining Key and PBX systems 
  • Minimum of 4 years of experience installing, provisioning, and maintaining DBN phones.
  • Minimum of 4 years of experience installing, repairing and provisioning commercial Wi-Fi solutions (i.e. Aruba, HP, Colubris, Arris).
  • Must be able to collect, manipulate and distribute data of effective root cause analysis.
  • Ability to develop and train technician work force.
  • Must possess excellent oral and written communication skills.
  • Must be goal and results driven. 
  • Certification, prior training, and or experience working with Nortel’s option 11 telephony solutions. 
  • Ability to identify, trouble shoot, and resolve issues with voice circuits that integrate with key and PBX systems.
  • Working knowledge and or proficiency in trouble shooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec’s and HFC networks. 
  • Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies.
  • The ability to act in a technology consulting role with customers and provide solutions by working with other team members and our sales staff, including product recommendations, quote preparation, and project management for their technology needs. 
  • Familiarity with Centrex, PBX, and key systems business phone systems. 
  • Ability to create, comprehend and discuss technical documents that apply to the services we implement with customers and other team members.
  • Efficient using Microsoft Visio, Excel, Word and Outlook. 
  • Demonstrates excellent interpersonal skills including ability to listen to and understand customers and work in a team environment.
  • Ability to carry 50 lbs. and climb a ladder.
  • Ability to multi-task and think independently.