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Carrier Sales Engineer, Hargray Fiber in Savannah, GA at Hargray

Date Posted: 2/27/2019

Job Snapshot

Job Description

Hargray’ s Mission – To Envision and deliver customer delight

 

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight?

Do you enjoy a fast-paced work environment where time flies juggling multiple priorities? Then you should join the Carrier Sales team with Hargray Fiber as a Sales Engineer!

 

The Carrier Sales Engineer will be responsible for designing carrier-grade solutions in support of the carrier sales team while identifying opportunities for strategic expansion.

 

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of almost 600 colleagues across 8 locations is committed to excellence, delivering the most advanced technology and the best service for our customers.

 

Duties and Responsibilities:

 

  • Design and develop network solutions for carriers including network topologies and technical specifications. Ability to work through complex issues with a methodical approach and to graphically depict these solutions in a compelling manner.
  • Compile project costs including network elements, outside plant construction and personnel costs in order to develop a business case for the designed solution.
  • Understand current carrier network environment, business requirements, short and long-term technical requirements and produce strategic, cost-effective proposals and solutions in support of the carrier sales team.
  • Extracts hidden or unrealized customer requirements and gains consensus on these requirements with the customer. Focuses on ambiguous customer needs into specific, deliverable requirements.
  • Assess performance and service level agreements against both company capabilities and carrier expectations.
  • Manages and is responsible for completing all responses to quotes, RFIs, RFQs, and RFPs requested by the carrier sales team.
  • Works closely with customer, vendor, operations, construction and engineering departments on designing, crafting and delivering the best possible solutions.
  • Advanced written and verbal communication skills with the ability to build relationships over the phone.
  • Proactively communicate to ensure delivery of project status to the carrier sales team and customer.
  • Provides post-sale documentation necessary for project management and implementation of the designed solution.
  • Ability to work independently and as part of a team while working under pressure with tight deadlines.
  • Utilize expertise developed in executing the above duties to recommend new products and improvements to company processes, products, and pricing based on customer requirements.
  • Maintain knowledge of emerging trends in the telecommunications industry and seek education and training as needed.
  • Proficient in creating and delivering presentations for carrier customers and internal management.
  • Able to handle multiple projects simultaneously.
  • Some travel required within the continental US.
  • Perform other duties and projects as assigned.

Job Requirements

Minimum Qualifications:

 

  • 5+ years’ experience in carrier wholesale circuit design and sales.
  • In-Depth knowledge of carrier transport needs including but not limited to DWDM circuits, TDM services ranging from T1 to OCx, Fiber-To-The- Tower, Ethernet, TCP/IP, and Direct Internet Access.
  • Ability to design and sell solutions in an environment with limited standardization.
  • Experience in developing responses to RFIs, RFQs, and RFPs.
  • Possess a consultative approach to providing carrier solutions.
  • Strong experience in developing long-term business relationships with key technical decision makers in carrier organizations.
  • Proficient in Google Earth or similar mapping/GIS program and the Microsoft Office suite of products.
  • Ability to multitask and meet multiple simultaneous deadlines.
  • Excellent verbal, written, interpersonal, presentation and sales skills.
  • Metro Ethernet Forum (MEF) CECP certification, desired but not required.

 

EOE/Disability