Carrier Sales Account Manager in Savannah, GA at Hargray

Date Posted: 2/7/2020

Job Snapshot

Job Description

Carrier Sales Account Manager – Hargray Fiber


Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as a Carrier Sales Account Manager!


The Carrier Sales Account Manager is responsible for developing relationships and selling wholesale and carrier services to wireless, IXC, RBOC, CLEC, and other carriers/aggregators. Additionally, identifies new opportunities through prospecting of both existing and new accounts and develops long-term relationships that drive sustainable revenue growth.


The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of almost 600 colleagues across 8 locations is committed to excellence, delivering the most advanced technology and the best service for our customers.


Duties and Responsibilities: Including but not limited to the following.

  • Handles new sales quotes, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, managing and communicating test and turn up of circuits, etc.
  • Assists in identifying wholesale opportunities outside of company's current markets.
  • Has a working knowledge of Carrier Ethernet, optical waves, dark fiber, and broadband services.
  • Develops and maintains relationships with transport engineers from various carriers.
  • Designs and creates customer network configurations.
  • Responsible for working with operations to ensure accurate order processing and service delivery.
  • Handles a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations.
  • Leads, identifies and manages internal communications needs, disseminates information regarding relevant activities and obtains appropriate corporate approvals.
  • Works with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation.
  • Ensures effective communications are maintained within areas of responsibility.
  • Where appropriate, informs employees as to plans in progress.
  • Performs other related duties as assigned to ensure effective operation of Company.


Job Requirements

Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered.

  • Bachelor’s degree or equivalent experience.
  • 4 years sales or account management experience; business sales experience preferred.
  • Telecom industry experience is beneficial.
  • Ability to communicate effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Ability to work weekends and extended hours as needed.
  • Ability to use own vehicle for company use.
  • Strong sales skills and business acumen required.
  • Minimum 5 years of telecommunications carrier/wholesale sales required.
  • Telecommunications industry experience required.
  • Strong interpersonal, verbal and written communications skills.
  • Must have experience in cold calling and building relationships.
  • Strong attention to detail, verbal and written communication skills.
  • Strong customer relations skills, presentable, professional, particularly with in-person customer interaction.
  • Core competencies include:
    • Sales and customer relations skills
    • Business cases
    • Analytical skills
    • Problem solving
    • Influential leadership skills
    • Superior communication skills, both written and verbal


EOE/ Disability