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Business Process Engineer, Digital Transformation in Hilton Head Island, SC at Hargray

Date Posted: 1/30/2019

Job Snapshot

Job Description

Hargray’ s Mission – To Envision and deliver customer delight

 

At Hargray, we use the latest technology to manage our diverse platforms and support operational success.  We foster an environment where innovative solutions are the key to driving our vision.  You might be a great fit for us if you love to work in a fast-paced, dynamic environment where time flies as you juggle competing priorities.  We are customer service oriented and seek applicants that are strong communicators with the ability to easily interact with multiple business stakeholders.  

 

If you like boundaries and exact specifications, we are not the place for you.  We are seeking creative, problem solvers that thrive in challenging circumstances.  If you want to enhance your technical skills and have a deep understanding of Digital Transformation, we would love to broaden your skill base.  We are a 24/7 customer –focused operation. As with any Digital Transformation rollout you can expect robust challenges and full days. However, there is a very nice tradeoff - you get to work or in one of America’s top-rated beach island!

 

If you are an energetic, tech-savvy go-getter and would like to learn more, click on the link to view the full job details and apply to this amazing opportunity.

 

 

General Description of the position:

 

Seeking an Engineer who will define & analyze customer journeys across voice, video and internet platforms, derive User Stories and associated requirements and map business processes to a proposed technical solution. Design future business processes based on Digital Transformation best practices.

Job Requirements

Minimum Qualifications:

 

  • Bachelor’s Degree in computer science/engineering or related field or equivalent experience
  • 5-6 years minimum, the majority in business/system analysis roles with specific operational experience in OSSBSS channels
  • Specific experience in agile development and DevOps methodologies, including the planning and development of User Stories
  • Ability to engage directly with business users, by understanding their business operations context
  • Expertise in the following BSS functional domains: CRM, Order Entry and Order Management, Problem Management, inventory management
  • Expertise in data analytics, machine learning, UX design, and any other enabling technologies
  • Power user MS Suite – PowerPoint, Excel, Word

 

Additional Requirements:

 

  • Ability to work off-peak hours if needed
  • Ability to anticipate issues and proactively address

 

EOE/ Disability