Billing Systems Analyst in Peachtree Corners, GA at Hargray

Date Posted: 1/23/2020

Job Snapshot

Job Description

General Description of Position: Responsible for assisting in the day-to-day operations of the billing system, becoming a Subject Matter Expert across multiple billing disciplines, including rate code/product codes, billing run execution, billing pre- and post-checks, usage mediation and rating, taxation, table maintenance and database activity.


Duties & Responsibilities:

  • Setup and configuration of new rate codes, feature codes and products
  • Monitor and resolve unbilled toll usage
  • Monitor mediation processes to ensure files are being processed on a timely basis
  • Toll fraud monitoring and reporting
  • Long distance provider operations liaison
  • Video on demand usage files, billing and reporting
  • Pay-per-view event billing files and usage reporting
  • Manage 911 provisioning and billing including provision records and service notifications
  • Correct material system billing errors
  • Participates in bill design changes & improvements
  • Participate in streamlining and documenting billing processes
  • Patriciate in month-end closing of billing processes
  • Execute and identify quality assurance for all processes
  • Participate in special program/billing planning and implementation as needed
  • Address customer escalation, research issues, ensure follow through of corrections and communicates back to necessary parties
  • Perform other duties as assigned


Job Requirements

Minimum Qualifications:

  • Bachelor’s in related field or equivalent work experience
  • 7+ years of experience in similar role
  • Billing systems experience required
  • Proficient in SQL and database concepts
  • Detail oriented
  • Excellent communication skills both written and verbal, and internal personal skills
  • Excellent analytical and problem solving skills
  • Ability to manage multiple projects concurrently


EOE/ Disability