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Billing Assurance Analyst in Hilton Head Island, SC at Hargray

Date Posted: 3/4/2019

Job Snapshot

Job Description

Do you enjoy analyzing complex problems and finding solutions? Are you a life learner, with a strong attention to detail and consider yourself a bit of a detective? We are looking for a candidate that has these skills to join our Hargray Accounting team as the new Billing Assurance Analyst. Similar to a detective, you will use your patience, strong critical thinking skills and attention to detail to objectively investigate, analyze, and implement solutions for billing issues to ensure timely and accurate billing for our customers. You will also use your strong communication and analytical skills for producing thorough documentation of key billing processes as well as conducting regular audits of our billing system.

Duties & Responsibilities:

  • Ensures accuracy, completeness, and timeliness of billing.
  • Develops and implements processes and procedures for verification and validation of monthly billing across all cycles to minimize leakage of revenue.
  • Updates and enhances existing billing controls including streamlining our billing cycles, billing activities, adjustment codes and feature codes.
  • Develops and implements preventative, automated controls.
  • Conducts periodic end to end revenue control audits in order to alert management of any overt or covert risks to revenues that may not be realized or have changed in their impact over time including verifying accurate billing of required fees.
  • Determines the adequacy and effectiveness of the operating controls and safeguards built into each billing process reviewed.
  • Designs, implements and routinely conducts effective billing assurance testing procedures for new products, rate changes and new markets.
  • Develops and maintains billing controls and updates documentation as needed.
  • Develops and maintains extensive knowledge of Hargray billing systems and processes.
  • Assist with training and documentation of revenue management policies and procedures and also conducts period compliance audits to report any variance to concerned parties.
  • Perform ad hoc billing analyses and related duties including support of system migration.


Job Requirements

Minimum Qualifications:

  • Bachelors’ Degree finance, accounting or related field; Audit experience a plus.
  • 4+ years relevant work experience; HES and service order experience a plus.
  • Experience with developing data warehouse reports and prior billing experience a plus.
  • Ability to work in a fast paced environment and meet stringent deadlines.
  • Intermediate proficiency in Excel.
  • Very strong analytical and problem solving skills.
  • Excellent verbal and written communications skills.
  • Organized, detail-oriented and excellent time management skills.
  • Positive attitude, persistence and integrity.
  • Flexible and willing to adapt to the needs of the business.
  • Dedicated, self-motivated and able to communicate to all levels and influence change.