Administrator,Community Relations in Bluffton, South Carolina, US at Hargray

Date Posted: 5/20/2018

Job Snapshot

Job Description

General Description of Position:

Responsible for supporting the cultivation, maintenance, and management of key relationships with developers, property managers, owners associations, community leaders, and community residents in assigned communities (primarily communities with fewer than 100 homes). Serves as an internal point-of-contact for community leaders in assigned areas.

Duties & Responsibilities:

  • Serves as a Hargray liaison for community GM/Property Managers, and residents, working proactively to maintain and improve Hargray’s relationships and standing within the community.
  • Proactively and effectively communicates the benefits of Hargray’s products and services, maintaining primary relationships with identified community leaders.
  • Tracks, monitors and analyzes service penetration levels for all communities; supports implementation of action plans where needed.
  • Understands and takes action on customer needs and develops cross-departmental action plans to address them.
  • Reviews and tracks assigned territory to ensure all communities are contacted on a defined periodic basis.
  • Conducts community surveys by coordinating with property managers/POA leaders to solicit feedback from residents.
  • Enters all touchpoint activity into Salesforce.com CRM system on a daily basis including notes related to discussions and/or emails with oppotunities, complaints, and customer feedback.
  • Demonstrates a practical and efficient working knowledge of all of the products and services offered by Hargray.
  • Provides training and knowledge assistance via phone, as required, on the use of products and services sold to internal and external customers.
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold and support of such products thereafter.
  • Helps analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, and mail.
  • Build network via phone with key decision makers in a designated communities.
  • Performs other related duties as assigned.

 

 

Job Requirements

Minimum Qualifications:

  • College degree or equivalent experience.
  • 3 - 4 years sales experience..
  • Demonstrated cold calling ability, with assertive, positive and personal style
  • Ability to communicate (verbal, listening, written) effectively with customers, employees, and managers.
  • Organized, with effective time management skills.
  • Ability to work independently and with a team.
  • Capacity to work under pressure.
  • High proficiency in use of Microsoft Office, Google, Facebook, Twitter, mobile apps, and other software programs and social media to support communication and marketing efforts.
  • Proven customer service skills.
  • Ability to work weekends and extended hours as needed.

EOE/Vet/Disability