Account Executive I in Macon, GA at Hargray

Date Posted: 2/12/2020

Job Snapshot

Job Description

Account Executive, I


Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as an Account Executive, I!


The Account Executive, I is responsible proactively reaching out to Hargray Fiber commercial account customers, seeking to generate revenue uplift through upgrade, add-on services, and renewals. Additionally, minimizes churn/write-downs through effective account management.


The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 700 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.


Duties and Responsibilities: Including but not limited to the following.

  • Supports assigned accounts by proactively reaching to ensure customer delight. Also reacts to needs when service and/or billing issues arise.
  • Identifies opportunities for upgrades and/or add-on services to current Hargray customers via inside sales efforts. Has a thorough understanding of advanced products & services provided to customers, including but not limited to: dark fiber, Metro E, SIP, IP PBX, and colocation.
  • Documents all sales activity in CRM including activities, opportunities, service requests, and any other modules where CRM is the system of record. Manages quoting process as directed.  Submits work requests and collaborates with Sales Engineer to ensure these are advancing as appropriate.
  • Handles account management responsibilities by coordinating and collaborating with Local Market Executive, Business Sales Support, Sales Engineer, and other operational areas required to address customer issues.
  • Required to meet and/or present to customers as directed by Local Market Executive.
  • Meets or exceeds daily sales objectives preset by management for phone activity and number of contacts made.
  • Meets or exceeds daily, monthly, and annual revenue objectives preset by management.
  • Effectively uses market information and other sales aids to support recommendations and answer customer questions.
  • Establishes with the customer a clear understanding of the terms and conditions of the sale.
  • Submits sales orders, copy, reports, and queries promptly, accurately and legibly. Maintains workflow in accordance with established schedules.
  • Engages in special assignments such as attending and participating in sales meetings, training, etc.
  • Other duties as assigned.


Job Requirements

Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered.

  • Bachelor’s degree or equivalent experience.
  • 4 years sales or account management experience; business sales experience preferred.
  • Telecom industry experience is beneficial.
  • Ability to communicate effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Ability to work weekends and extended hours as needed.
  • Ability to use own vehicle for company use.

EOE/ Disability