Voice Assurance Engineer in Atlanta, GA at Hargray

Date Posted: 7/12/2021

Job Snapshot

Job Description

Hargray’ s Mission – To Envision and deliver customer delight

Are you passionate about making a difference in people’s lives? Do you enjoy a fast-paced work environment? Then you should join the Hargray Communications team as a Voice Assurance Engineer.


General Description of Position: 

Responsible for the operation and implementation of VOIP systems.  Provides first class customer service to our customer base.  Provides accurate and efficient technical support and training service to customers.  Provides troubleshooting expertise by interfacing with multiple technical staff members and vendors to resolve complex issues. 


Duties & Responsibilities: 

  • Plans future network enhancements and directions for TDM & VOIP networks.
  • Provides detailed engineering support and consultation to field systems, design engineers, and implementation teams.
  • Serves as point of escalation to resolve Voice related issues
  • Conduct engineering economic, alternative, and feasibility evaluations
  • Develops Voice documentation on all Voice related platforms
  • Provide Tier III support for all related TDM/VOIP issues on the Hargray switching platform.
  • Maintain support for all Genband/Nortel DMS and CS2Ks.
  • Interface with other departments/vendors on network problems and follow through to resolution.
  • Assist with maintenance support of multiple vendor hardware peripherals (SONUS, DMS-500/Hybrid, CS2K Succession, AudioCodes, NUERA, Passport 8600, AIN SCP, Session Border Controllers, etc.)
  • Software upgrades require for all core switching elements within the Hargray network with a focus on the SONUS suite of products (PSX, GSX, SGX, etc.); and GenBand DMS/CS2K switching platforms (XA-Core, GWC, CBM, CMT, NGSS, and TDM peripherals).
  • Hardware installation and peripheral upgrades
  • Coordinate vendor access for troubleshooting
  • Monitor Backbone maintenance for potential VoIP service impacting issues


Job Requirements

Minimum Qualifications: 

  • Bachelor’s Degree or equivalent experience.
  • Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.
  • 3-5 years’ experience working with VOIP systems.
  • 5 years’ experience working with Microsoft Operating Systems.
  • 3 years’ experience installing switching/routing equipment.
  • Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.
  • Experience with installing, configuring, and administering a broad range of technologies.
  • Proven technical troubleshooting skills and logical problem-solving.
  • Strong customer-service orientation.
  • High-level problem analysis and problem resolution skills.
  • Excellent written and oral communication skills.
  • Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint.
  • Understanding of technology standards and specifications related to Digital Switching/Succession/VoIP, transmissions systems, TDM, SONET transmission systems, network management or related telecommunications systems
  • Prior hands-on technical experience working with/maintaining/troubleshooting one of the above type systems are required.



EOE/ Disability