Technical Operations Field Supervisor in Greensboro, GA at Hargray

Date Posted: 11/26/2021

Job Snapshot

Job Description

General Description:

Our Technical Operations Field Supervisor will support the Field Technical team by overseeing installation, service, network maintenance services. Performs quality assessment of all plant types as needed and manages work activities related to installations, preventive maintenance, splicing, troubleshooting, and repairs. Coordinates with Dispatch to schedule team members and contract resources to ensure troubles, service orders, and plant issues are worked in a timely manner. Responsible for leadership, administrative duties, and direction for day-to-day performance while maintaining a high level of professionalism and cooperation between different departments and work areas.


What you will do:

  • Recommends strategic plans to accommodate corporate goals.
  • Directs the installation and repair of services for customers to include voice, video and high-speed data services.
  • Performs quality control assessment of all installation and repair, splicing, drop services, and maintenance activates.
  • Sets goals for the operation teams to ensure that the company can achieve its overall objectives. Acts as a coordination point between sales and operations leadership.
  • Initiates and directs plans to motivate employees to achieve goals, strive for maximum efficiency and to go beyond what is expected.
  • Reviews service order activity and performs trouble ticket analysis.
  • Assists in testing of fiber, coaxial, and copper cables; uses various fault locating equipment to isolate source of trouble or complaint, including forward and reverse testing of HFC plant.
  • Addresses employee and customer complaints and problems immediately. Reports or escalates issues to appropriate level of management as required.
  • Read and interprets staking sheets and cable design schematics in order to provide as-built information back to design engineers when variances are identified.
  • Verifies information on repair orders and service orders; advises appropriate employees of any needed corrections or changes in information. Oversees all activities across departments and personnel levels to ensure integrity of budget, schedule, and technical performance of employees
  • May fulfill duties of Lead Technicians or Advanced Technicians as needed including installing and servicing Cable One’s products to the public at large.
  • Available to supervise or performs after hours network stand-by, troubleshooting and repair.
  • Inspects and evaluates the completed field work for conformance with Hargray / Cable One Technical Training Center (TTC) standards and current Cable One engineering and safety practices.
  • Ensures excellent customer experience for all customers, both internal and external, by coordinating departments to operate as a team in accordance with Hargray / CableOne’s Guiding Principles for customer service.
  • Communicates to ensure that information, company goals, objectives, and performance are transferred in a timely manner to all levels of personnel.
  • Supports team in embracing company initiatives and direction by providing a unified front with managerial decisions and modeling behaviors expected of the team.
  • Prepares and delivers periodic operational reports depicting achieved service levels.
  • Performs skills assessment of all assigned employees, and recommends training as required.
  • Inspects department vehicles to ensure they are kept in a clean, orderly, well-stocked fashion. Reviews monitoring data to ensure safe operation and compliance with Company policies. Completes necessary paperwork for maintenance or repairs to vehicle.
  • Analyzes and resolves problems, or assists employees in solving problems.
  • Works with team to identify and implement customer or colleague experience improvement activities and process improvements.
  • Supports and enforces Hargray / CableOne company policies and directives.
  • Recommends or initiates personnel actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria.
  • Responsible for training and development of all employees assigned.
  • Communicates with other departments to ensure trouble and service orders are worked in a timely manner.
  • Performs other related duties as assigned to ensure effective operation of the department and the Company


Job Requirements

What you'll need:

  • Bachelor’s degree in related field or work equivalent experience
  • Minimum 5 years’ experience in the telecommunications industry
  • Must be familiar with the methods and procedures used to install and repair voice, video, and high speed data over copper, HFC, GPON, and Fiber to the Home infrastructure
  • Working knowledge of AC/DC theory as it applies to telecommunications
  • Understanding of Hargray / CableOne construction standards and specifications
  • Must be willing to learn new material and be able to teach other employees as needed
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Ability to communicate clearly with written and verbal correspondence as needed
  • Excellent time management skills
  • Ability to maintain confidentiality
  • Excellent organizational skills
  • Ability to work in a team environment
  • Self-motivated and results-oriented while working with minimal supervision
  • Must possess working knowledge of MS Office suite products (Word, Excel and PowerPoint)
  • Valid driver’s license and clean driving record
  • Must be able to work flexible hours including nights, weekends & holidays


EOE/ Disability

Cable One, Inc. / Hargray is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

The Core Competencies we require of all associates:

  • Committed: Value each and every customer while working hard to keep their business and support our communities.
  • Helpful: Deliver support in the ways that are most useful to our customers and address their needs with expertise, respect, and empathy.
  • Proactive: Understand what our customers need, and actively work to make their relationship with us seamless, easy, and rewarding.
  • Personal: Know our customers well, and tailor our communications and interactions to address their needs and expectations.


Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. Sparklight and all of its subsidiaries provide equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses. 



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