Strategic Account Executive - Hargray Fiber in Jacksonville, FL at Hargray

Date Posted: 10/5/2020

Job Snapshot

Job Description

Strategic Account Executive - Hargray Fiber


Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as a Strategic Account Executive!


The Strategic Account Executive is responsible for acquiring, retaining, and overall satisfaction of large strategic accounts in Jacksonville, FL. Knowledge, experience, and familiarity with consultative selling to State, Local, and Federal agencies are desired; you understand how this industry works; you have established relationships in this field. Additionally, candidates with strong backgrounds in sales to the K-12 and Higher Education sectors are favored.


For over 70 years, Hargray has been connecting customers and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. Besides our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of more than 800 colleagues across multiple southeast locations is committed to excellence, delivering the most advanced technology and our customers' best service.


Duties and Responsibilities: Including but not limited to, the following.

  • Prospects for new business through a mix of phone and fieldwork. Qualifies prospective customers based on their needs and associated spend and on the economics of bringing network services to these prospects (CAPEX/OPEX).
  • Understands and abides by the business case process to determine whether a specific opportunity is economically desirable based upon the IRR and other key financial measurements.
  • Must be financially literate, possess business acumen, and be astute in understanding financial implications of decisions regarding capital expenditures, cost of ownership models, ROI, etc.
  • Coordinates/reviews/recommends pricing for all Federal Government bids, RFPs, RFQs, Sales proposals, and contract submittals for opportunities within assigned accounts and signs bid documents as appropriate.
  • Enters all sales activity into the CRM system daily, including notes related to discussions and/or emails with prospects and customers. Accurately updates opportunities daily to show potential sales status, including monthly recurring revenue, probability, products/services, and anticipated close dates.
  • Proactively and effectively communicates Hargray’s products and services' benefits, maintaining the primary relationship with identified and potential strategic accounts.
  • Schedules in-person visits with the decision-maker from each strategic account once per quarter.
  • Speaks with the decision-maker from each account every month.
  • Looks for revenue growth opportunities within the existing customer base
  • Focuses on proactive customer touches to discover potential service issues or billing-related problems.
  • Demonstrates a practical and efficient working knowledge of all of the Sales Department's products and services.
  • Works in conjunction with Sales Engineer to determine service capabilities and requirements for strategic accounts.
  • Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers.
  • Coordinates service order activity associated with all job-implementation packages for strategic accounts and other related details associated with implementation and service for all products marketed by the Sales Department, working with Business Sales Support.
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold.
  • Helps analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services expediently and professionally.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, mail, and face to face.
  • Keeps abreast of current industry trends and practices related to customer service and makes appropriate recommendations to the Sales Manager.
  • Performs other related duties as assigned by the Sales Leader to ensure the effective operation of the Department


Job Requirements

Minimum Qualifications: Only candidates who meet minimum qualifications will be considered.

  • Bachelor’s degree or equivalent experience
  • 4 years’ sales or account management experience; business sales experience preferred
  • Ability to communicate effectively with customers, employees, and managers
  • Basic computer skills
  • Customer service skills
  • Ability to work weekends and extended hours as needed
  • Ability to use own vehicle for company use

EOE/ Disability


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