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Sr. Product Manager, Hargray Fiber in Savannah, GA at Hargray

Date Posted: 6/10/2019

Job Snapshot

Job Description

Hargray’ s Mission – To Envision and deliver customer delight

 

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight?

Do you enjoy a fast-paced work environment where time flies juggling multiple priorities? Then you should join the Hargray Fiber team as a Sr. Product Manager!

The individual in this position would be responsible for product lifecycle management and product development of our residential and commercial products. Use strategic thinking that guides the direction and positioning of Hargray’s business products (Voice, Video, and Data) to diving deep into the details of the technical and systems requirements that shape the final customer experience.  Works closely with Director of Product Development and Management and the senior leadership to align the business product portfolio with strategic business goals while managing/coordinating the efforts of cross-functional teams – including Network Engineering, Application Engineering, Sales, Regulatory, Finance and Business Sales Support, etc. – to bring new products and product enhancements to market.

The job location is Savannah, GA (preferred) or Atlanta, GA or Hilton Head Island, SC. We are also open to considering remote candidates.

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of almost 600 colleagues across various locations are committed to excellence, delivering the most advanced technology and the best service for our customers.

 

Duties & Responsibilities:

 

  • Provide thought leadership and technical/development expertise for price adjustments and new product development.
  • Translates new technologies and market requirements into product design including development and management of business requirements documentation.
  • Manages new product launches including project plan creation, project risk assessment and mitigation, issue tracking and resolution.
  • Build and execute comprehensive product lifecycle plans including product positioning strategies.
  • Create market-specific financial analysis and supporting business cases to determine market requirements relative to product price points, new bundles, and new features or other products or product enhancements.
  • Guide product pricing by monitoring industry trends and developing a competitive market analysis.
  • Evaluate and modify business processes and procedures to improve efficiency and reduce expenses, optimize profitability and maintain budget adherence.
  • Ensure that all products and services are properly aligned with strategic corporate initiatives.
  • Responsible for product line training including conducting needs assessments, curriculum development, product line training delivery, and building and maintain training materials.
  • Manages plans and timeframes for lifecycle maintenance and product development activities to meet or exceed targeted completion dates.
  • Ensures current and accurate system documentation.
  • Facilitates user acceptance and operational readiness testing.
  • Collaborate with Product Marketing peers to maximize the effectiveness of product marketing efforts and strategies.
  • Produces reports, timelines, flow charts and graphics using advanced functions of a personal computer. 

 

Job Requirements

Minimum Qualifications:

 

  • Bachelor’s degree or equivalent experience
  • 8-10+ years' experience in a similar role; telecommunications industry experience preferred
  • 5+ years’ of product management experience
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills

 

EOE/ Disability