Service Delivery Coordinator in Hawkinsville, GA at Hargray

Date Posted: 1/7/2021

Job Snapshot

Job Description

Are you looking for a career where time flies by and you are continually learning? Do you enjoy working in a fast-paced environment and delighting customers? Then you should join Hargray as a Service Delivery Coordinator!

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of Position:

The Service Delivery Coordinator will take all necessary steps to track work orders, trouble tickets and technicians in the field utilizing a customized database in order to meet company and customer goals.  To ensure that customer, supervisor, and technician questions are answered in a timely and professional manner.

Duties and Responsibilities:

  • Inputs and maintains an accurate computerized customer work order and trouble ticket database.
  • Closes out 100% work orders daily.
  • Prioritizes a balance between service orders and trouble tickets.
  • Follows all dispatch procedures and reports any shortfalls and any recommendations for improvement to the Plant Center Supervisor.
  • Handles customer questions, complaints and inquiries in an expeditious and professional manner and documents appropriately.
  • Contacts customer to schedule and coordinate installs.
  • Notifies technicians of any cancellations prior to the scheduled arrival time.
  • Answers phone calls promptly and professionally.
  • Works with technicians in turning up service to include provisioning EMS entries, DMS entries, and working knowledge of auto provisioning
  • Understands the entire service order flow of all products and has the ability to read and understand all switch log commands.
  • Demonstrates a clear and consistent understanding of our computerized work unit system.
  • Performs general offices duties and other assigned projects.
  • Processes, updates, and reviews electronic switch database information for simple subscriber access loops on telephone.

 

 

Job Requirements

Minimum Qualifications:

  • High school graduate.
  • Minimum of 3 years’ related experience (preferably in telecommunications and wireless industry).
  • Basic computer and office skills, including calculators, fax, etc.
  • Able to handle multiple tasks.
  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both orally and in writing.
  • Must have excellent customer service skills.

EOE/Disability

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