Service Assurance Technician II - Voice in Peachtree Corners, GA at Hargray

Date Posted: 4/21/2021

Job Snapshot

Job Description

Hargray’ s Mission – To Envision and deliver customer delight.


Are you passionate about making a difference in people’s lives? Do you enjoy a fast-paced work environment? Then you should join the Hargray Communications team as a Service Assurance Technician II – Voice.

General Description of Position:

Performs all duties involving the triaging, testing, maintaining, and repairing of all Voice, Video, and Data equipment to ensure service continuity.

We are open to hiring the right talent in Bluffton, South Carolina, OR Peachtree Corners, GA.

Duties and Responsibilities:

  • Assist with Install, maintain, test, and repairs all Central Office digital switching equipment and transmission equipment; including but not limited to the MDF, Genband C20, DMS Peripheral Modules, Experius/A2 Optical systems, MetaSwitch, CIM/UReach Voicemail, and multiplexer equipment by reading and interpreting documentation, specifications, and blueprints for all Central Office equipment; utilizing the latest test equipment and hand tools necessary to perform the job.
  • Moderate understanding of SIP protocol and various SIP deployments and equipment required to include SBC’s
  • Install, maintain, test, and repairs all transport and transmission equipment; including but not limited to FUJI 4100/4500/7120, Cienna, Nortel 6500, and Huawei DWDM and multiplexer systems
  • Installs, maintain, test, repair all access equipment including but not limited to Calix, Huawei, Adtran, and Accedian for FTTH and FTTC deployments.
  • Demonstrates moderate knowledge of MEP LAN, PTP, and PTMP circuits from 1GB to 100GB in various deployment methods, IP routing, and configurations to include Layers 1,2 and 3.
  • Demonstrates a moderate understanding of fiber patch panels, connectors, and jumper types to include SFP types and range restrictions.
  • Interprets and implements all Central Office-related service orders, work orders, and trouble reports by communicating effectively with other departments, including but not limited to man/machine interfacing, installation, and relocation of equipment, verification of completion of the work order.
  • Demonstrates basic knowledge of telephony, digital applications, color code, and basic AC/DC theory.
  • Assist with Inspection, maintenance, and repairs or has repaired all remote buildings and various miscellaneous equipment such as generators, batteries, and uninterrupted power supply (UPS).
  • Assist and maintain translations of a switch for POTS and DBN services, including local toll, AMA billing, and CDR.
  • Assist with Turn up and maintains all special circuits such as DDS and Analog data.
  • Tests and may assist other departments in running jumpers on MDF.
  • Checks and maintains Central Office isolated ground zone.
  • Generates requested reports dealing with traffic studies, office measures, maintenance work log, and log of all major service outages.
  • Ensures the vehicles, tools, and equipment are properly used and kept in good working order; completes the necessary paperwork to request maintenance or repairs.
  • Submits personal time report, gas tickets, material charge outs, as well as other clerical forms or other required paperwork.
  • Maintains all Central Office work areas in a clean and orderly fashion.
  • Schedule and track various Preventative Maintenance activities.


Job Requirements

Minimum Qualifications:


  • High school graduate.
  • 4-8 years of direct experience
  • Must have knowledge of basic electronics theory/practice.
  • Working knowledge of computers and communication hardware/software.
  • Nortel DMS 100/200 switching translations experience required, as well as familiarity with various test equipment.
  • Experience troubleshooting DS1, T1, ISDN and DS3
  • Experience troubleshooting at least 4 of the following Voice platforms
    • Perimeta SBC
    • Soft Switch
    • DMS 250
    • Lucent 4E/5E
    • Genband C15/C20
    • Sonus SBC
  • Working knowledge of Voice Over IP, soft switches, and IAD’s.
  • Reads, understands, interprets, and applies written instructions, such as equipment manuals, in operation and troubleshooting of network operations systems.
  • Must possess a valid driver’s license with a history of safe driving record.
  • Must be able to work various schedules extended hours.
  • Strong written and oral communication skills required.


Additional Qualifications Desired:


  • Experience in maintaining and troubleshooting electronic equipment.
  • Experience in maintaining and troubleshooting DC power plants.
  • Working Knowledge of digital switching equipment including but not limited to Genband C20 and CIM VM Systems.
  • Understanding of optical transport systems and multiplexers.
  • Understand circuit design and functionality.
  • Familiar with Calix platform
  • Associate’s degree in Electronics or related field.
  • Basic UNIX/LiNUX knowledge

EOE / Disability