Senior Billing Assurance Analyst in Peachtree Corners, GA at Hargray

Date Posted: 3/16/2020

Job Snapshot

Job Description

Do you enjoy analyzing complex problems and crafting solutions? Do you have a strong attention to detail and consider yourself a bit of a detective? Do you have experience with telecommunications billing systems? We are looking for a candidate to join our Hargray Billing Team as the Sr. Billing Assurance Analyst. The ideal candidate with be able to leverage strong investigative, critical thinking and analytical skills to help identify and resolve billing system issues. You will also help develop and lead a Billing cycle review, QC and approval process, gathering input from people from across the company to ensure customer bills are accurate and easy to read. You would be responsible for oversight of billing system accuracy, quality control, and overall Billing System health


Duties & Responsibilities:

  • Create and lead Billing Cycle Quality Control, Review and Approval processes
  • Responsible for the overall Health of all billing processes
  • Create and implement Monthly Billing Cycle Health dashboard and reports
  • Apply analytical skills to research and help resolve billing system discrepancies
  • Conduct bill Cycle monthly variance analysis
  • Maintain and update billing policies
  • Participates in bill format design changes & improvements
  • Participate in streamlining billing processes
  • Execute and identify quality assurance for all processes
  • Participate in special program/billing planning and implementation as needed
  • Ensure organization maintains high level of integrity through comprehensive understanding of federal, state and regulatory standards
  • Develops and maintains extensive knowledge of Hargray Billing systems and associated systems, such as Mediation, Rating, and Product Catalog


Job Requirements

  • Bachelor’s in related field or equivalent work experience
  • Telecommunication billing system experience required
  • 8+ years of experience in similar role
  • Excellent analytical and problem solving skills
  • Detail oriented
  • Excellent communication skills both written and verbal
  • Ability to manage multiple projects concurrently
  • Strong computer skills; prior experience with OSS/BSS system required
  • Intermediate to advanced Excel skills
  • Intermediate to advanced Database and SQL skills preferred
  • Positive attitude, flexible, and willing to adapt to the needs of the business
  • Understanding of revenue recognition/accounting concepts is a plus