Sales Engineer in Tallahassee, FL at Hargray

General Description of Position:

The Sales Engineer is responsible for providing all the necessary pre- and post-sale support to the direct sales organization to maintain existing revenues as well as to increase monthly recurring revenue (MRR) through the conversion of existing non-MRR customers and the addition of new customers. The ideal candidate for this position will serve as a gateway for market intelligence on changing customer needs in the marketplace, as well as create solutions using current, new, and emerging technology to accommodate those needs.

Duties and Responsibilities: Including but not limited to the following.

• Provides pre-sales engineering support to the sales team for complex, technical, and integrated solutions.
• Provides pre-sale technical assessments of customer data networks with written documentation and Site Books.
• Produce IT Road Maps for customers based on findings from interviewing business leaders within the customers.
• Works closely with the customer, vendor, operations, construction, and engineering departments on designing, crafting, and delivering the best possible solutions.
• Assists in training initiatives on existing, new, and emerging technologies.
• Provides all ongoing post-sale support for continued business activity.
• Calls on new and existing customers to discuss new applications.
• Supports the sales team with technical assistance answering RFP requirements and customer presentations when required.
• Works with product development and marketing teams to provide customer-focused new services for Hargray.
• Performs other related duties as assigned to ensure the effective operation of the Sales Department.