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Plant Coordinator in Beaufort, SC at Hargray

Date Posted: 1/24/2019

Job Snapshot

Job Description

If you are looking for a career opportunity to work with an industry-leading and innovative company that will truly value your efforts – look no further and join us at Hargray Communications Group, Inc.! We are a leader in the telecommunications industry, dedicated to meeting the communication needs of our residential, business, large enterprise and resort customers. Our mission is to envision and deliver customer delight.   We are seeking an enthusiastic and motivated person to play a key role in ensuring that our customers have the very best we have to offer in digital, cable and voice products as well as customer care of the highest quality. If you would like to join an organization that will reward your hard work and dedication, contact us today, we may have the perfect place for you!

General Description: Takes all necessary steps to track work orders, trouble tickets and technicians in the field utilizing a customized database in order to meet company and customer goals.  To ensure that customer, supervisor, and technician questions are answered in a timely and professional manner.

Responsibilities:

  • Inputs and maintains an accurate computerized customer work order and trouble ticket database.
  • Closes out 100% work orders daily.
  • Prioritizes a balance between service orders and trouble tickets.
  • Follows all dispatch procedures and reports any shortfalls and any recommendations for improvement to the Plant Center Supervisor.
  • Handles customer questions, complaints and inquiries in an expeditious and professional manner and documents appropriately.
  • Contacts customer to schedule and coordinate installs.
  • Notifies technicians of any cancellations prior to the scheduled arrival time.
  • Answers phone calls promptly and professionally.
  • Works with technicians in turning up service to include provisioning EMS entries, DMS entries, and working knowledge of auto provisioning
  • Understands the entire service order flow of all products and has the ability to read and understand all switch log commands.
  • Demonstrates a clear and consistent understanding of our computerized work unit system.
  • Performs general offices duties and other assigned projects.
  • Processes, updates, and reviews electronic switch database information for simple subscriber access loops on telephone.

 

Job Requirements

Qualifications:

  • High school graduate.
  • Minimum of 3 years’ related experience (preferably in telecommunications and wireless industry).
  • Basic computer and office skills, including calculators, fax, etc.
  • Able to handle multiple tasks.
  • Ability to communicate independently and effectively with customers, employees, supervisors, and managers, both orally and in writing.
  • Must have excellent customer service skills.
  • Able to work Monday through Saturday extended hours.


 
Additional Qualifications Desired:

  • BA or BS Degree
  • Bi-lingual


EOE /Disability