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NOC Technician II in Norcross, GA at Hargray

Date Posted: 11/30/2018

Job Snapshot

Job Description

At Hargray, we are looking for people to join our Network Operations team who are extremely detail-oriented and extraordinarily passionate.  We thrive on designing simple and scalable solutions to complex problems and delivering leading-edge technology to our customers.


We are looking for exceptionally ambitious and communicative hands-on people who are comfortable working with ever-changing processes and procedures as part of a cross-functional team, have experience working in fast-paced environments, and who have the passion, skills, and dedication to take our network to the next level.


In this role, the technician will be monitoring Hargray Communications’ network infrastructure, investigating alarms down to root cause for repair or dispatch and providing second level support and training for NOC Technician I.


If you like well-defined product sets, answers that can be found quickly, predictability and working in silos, Hargray is not for you.  If you want to work for a company that uses the latest technology to manage our diverse platforms and support operational success and fosters an environment where innovative solutions are the key to driving our vision, you might be a great fit for Hargray.  We are a customer service-oriented, dynamic company seeking applicants that are strong communicators, enjoy, working in face-paced, challenging environments where time flies as you juggle multiple competing priorities.


Job Requirements

Minimum Qualifications:


  • Associates degree or 7 years of equivalent experience
  • 5 years of Telecommunications or related industry experience
  • 1 year of experience working in a NOC environment
  • Must be Juniper JNCIA certified
  • Knowledge and experience in troubleshooting high-speed data services to include small office & home networking, PC network configurations, and Email delivery
  • Working knowledge of HFC, Fiber, and Copper plant
  • Metro-Ethernet devices and circuitry
  • VLAN operations
  • Knowledge in basic Network Management practices 
  • Knowledge and experience in troubleshooting optical transport equipment
  • TCP/IP, PPPoE and cable modems
  • VoIP
  • DOCSIS 2.0/3.0 and Packet Cable standards
  • Proven ability to manage multiple tasks/projects as well as lead small, directed projects
  • Strong oral and written communication skills are essential.
  • Proficient in all MS Office programs including Project and Visio


Additional Qualifications Desired:


  • Knowledge of Sub-netting and layer 3 routing protocols: RIPv2, OSPF or IS-IS, MPLS and BGP
  • Knowledge of IP and RF video distribution architectures
  • Experience in troubleshooting TDM, WDM, DWDM, SONET
  • Experience in troubleshooting ATM, DSL, ADSL
  • Experience in troubleshooting VOIP, and SIP

EOE/ Disability