Major Account Executive in Jacksonville, FL at Hargray

Date Posted: 11/23/2021

Job Snapshot

Job Description

Are you looking for a career where time flies by and you are continually learning? Do you enjoy working in a fast-paced environment and delighting customers? Then you should join Hargray as a Major Accounts Executive!

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of Position:

This position would be responsible for selling a full portfolio of telecom services (data, voice, & video) to small, medium, and large businesses.  The role is focused on customer acquisition but requires account management to ensure customer satisfaction.

Duties & Responsibilities: Including but not limited to the following.

  • Achieves and/or exceeds monthly, quarterly, and annual revenue targets by prospecting for new business and closing sales. Maintains primary relationship with identified and prospective accounts.   
  • Responsible for all facets of account management within the existing base of customers that is created through sales efforts.
  • Works in conjunction with Sales Engineering to determine service capabilities and requirements for prospective customers.  Understands financial criteria required to justify the investment and works to exceed company threshold based on monthly recurring revenue and capital expense. 
  • Enters all sales activity into Salesforce CRM daily, including calls, opportunities, orders, and work requests .
  • Demonstrates a practical and efficient working knowledge of all of the products and services sold by the Sales Department.
  • Begins and completes job-implementation packages for the full range of products marketed by the Sales Department.
  • Professionally represents Hargray at all times in the community and in front of customers, prospects, vendors and other key stakeholders. 
  • Provides training and education, as required, on the use of products and services sold to internal and external customers.  
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold.
  • Helps analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner.
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships.  Handles customer requests and communications by phone, E-mail, fax, mail, and face to face.
  • Performs other related duties as assigned by the Sales Manager to ensure the effective operation of the Sales Department.

Job Requirements

Minimum Qualifications: Candidates who meet the minimum qualifications will be considered.

  • Bachelor’s degree or equivalent experience.
  • 4 years’ experience selling technology to commercial customers preferred.
  • Strong community relationships including participation in local civic groups (i.e. Chambers) is preferred.
  • Ability to communicate effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Ability to work extended hours as needed.
  • Ability to use own vehicle for company use.
  • Ability to travel as needed.

EOE/ Disability


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