I&R Business Specialist in Anniston, AL at Hargray

Date Posted: 7/9/2021

Job Snapshot

Job Description

General Description of the position

The I&R Business Specialist utilizes experience, technical aptitude, critical thinking, and proven techniques to provide our business customers with technology solutions in all areas they require. You will additionally be required to splice, maintain and repair all underground, direct bury, and aerial cables used to supply Telephone, CATV, and High-Speed Data services.

Duties & Responsibilities:

  • Responsible for deploying, maintaining, and supporting VOIP systems.
  • Troubleshoots and resolve highly complex customer telecommunication system problems.
  • Provides technical expertise to the Help Desk and Installation and Repair teams regarding telecommunication problems.
  • Designs install, maintains, and documents customer's technology, and communications need to provide excellent service exceeding the customer's expectations.
  • Researches and discusses new customer-facing technologies with other team members for future implementation in projects.
  • Works together with other team members to provide 2nd level support to field techs, internal support techs, sales teams, and customers.
  • Works with the internal sales team and other team members to qualify customers' needs and present an optimal solution.
  • Documents customer networks using Microsoft Visio, both in the design and technical support role.
  • Communicates with supervisors on the status of projects, achievements, or issues relating to current tasks.
  • Communicates independently, effectively, clearly, and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures.
  • Works as the primary point of contact for Hargray built networks; it also provides escalation support for maintenance customers.
  • Provides voice and server consulting as needed.
  • Provides training and assistance for new employees; participates in cross-training.
  • Orders and tracks equipment for Installs and truck stock for their region
  • Provides daily and weekly reports of installation activities
  • Performs other related duties as assigned to ensure the effective operation of the department and the Company.
  • Demonstrates subject matter expertise regarding the latest technologies.
  • Actively participates on Call Triage Team.
  • Provides help desk support, including analyzing and resolving end-user issues.
  • Performs other duties as assigned.


Job Requirements

Qualifications & Minimum Requirements:

  • Bachelor's Degree or equivalent experience.
  • 5 years' experience working with VIOP systems.
  • 3 years' experience working with Microsoft Operating Systems.
  • 2 years' experience working in a VMware environment.
  • 2 years' experience installing switching/routing equipment.
  • Knowledge of various technologies, including networking, hardware, software, peripherals, network applications, and security.
  • Experience with installing, configuring, and administering a broad range of technologies.
  • They have proven technical troubleshooting skills and logical problem-solving.
  • Excellent organization, time management, and follow-up skills, and the ability to manage several projects simultaneously.
  • Working knowledge and or proficiency in troubleshooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codecs, and HFC networks.
  • Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies.
  • Valid drivers' license with history of safe driving record.
  • Ability to work off-peak hours to respond to customer needs.
  • Experience with Remote Monitoring and Management Tools (RMM).
  • Proven ability to manage multiple tasks/projects as well as leading departmental initiatives.
  • Provide project and technical lead on VOIP project assignments.



EOE/ Disability