I&R Business Specialist Team Lead in Bluffton, SC at Hargray

Date Posted: 11/10/2021

Job Snapshot

Job Description

I&R Business Specialist Team Lead

 

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray team as an I&R Business Specialist Team Lead!

 

The I&R Business Specialist Team Lead utilizes experience, technical aptitude, critical thinking and proven techniques to provide our business customers with technology solutions in all areas they require.

 

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 700 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

 

Duties and Responsibilities: Including but not limited to the following.

  • Designs, installs, maintains, and documents customer’s technology and communications needs, to provide excellent service exceeding the customer’s expectations.
  • Researches and discusses new customer facing technologies with other team members for future implementation in projects.
  • Works together with other team members to provide 2nd level support to field techs, internal support techs, sales team and customers.
  • Works with internal sales team and other team members to qualify customer’s needs and present an optimal solution.
  • Clearly documents customer’s networks using Microsoft Visio, both in the design and technical support role.
  • Communicates with supervisor on status of projects, achievements, or issues relating to current tasks.
  • Communicates independently, effectively, clearly and professionally with customers, managers, supervisors, and employees to establish and maintain considerate and cooperative relationships.
  • Answers operational questions clearly and succinctly, and resolves problems applying knowledge of system/network hardware, software, and procedures.
  • Assists with residential I & R workload and other departments as required to ensure prompt response to service, including extreme work overloads during special circumstances.
  • Works as primary point of contact for Hargray built networks; also provides escalation support for maintenance customers.
  • Provides training and assistance for new employees; participates in cross training.
  • Provides voice and server consulting as needed.
  • Performs other related duties as assigned to ensure effective operation of the department and the Company.

 

Job Requirements

Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered.

  • Knowledge of the broadband technologies with proficiency in installing, troubleshooting, and maintaining xDSL, Cable Modem, Fiber Optic, Wi-Fi, and private line services is desired.
  • Minimum of 5 years’ experience installing, provisioning, and maintaining Key and PBX systems
  • Minimum of 5 years of experience installing, provisioning, and maintaining DBN phones.
  • Certification, prior training, and or experience working with Nortel’s option 11 telephony solutions.
  • Ability to identify, trouble shoot, and resolve issues with voice circuits that integrate with key and PBX systems.
  • Working knowledge and or proficiency in trouble shooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec’s and HFC networks.
  • Familiarity maintaining and troubleshooting computers and network related technologies including Apple and Windows based operating systems, TCP/ IP, DNS, hardware and software firewalls, routers and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies.
  • Experience with configuring, maintaining and troubleshooting Windows 2000, 2003, SBS2003, Apple OSX, OSX Server 10.4 and Unix Server operating systems.
  • The ability to act in a technology consulting role with customers and provide solutions by working with other team members and our sales staff, including product recommendations, quote preparation, and project management for their technology needs.
  • Familiarity with Centrex, PBX, and key systems business phone systems.
  • Ability to create, comprehend and discuss technical documents that apply to the services we implement with customers and other team members.
  • Efficient using Microsoft Visio, Excel, Word and Outlook.
  • Demonstrates excellent interpersonal skills including ability to listen to and understand customers and work in a team environment.
  • Ability to carry 50 lbs. and climb a ladder.
  • Ability to multi-task and think independently.

 

EOE/ Disability