General Manager, Fiber in Macon, GA at Hargray

Date Posted: 10/5/2020

Job Snapshot

Job Description

Are you looking for a career where you will get the opportunity to nurture a sales team and help them realize their full potential and overachieve their goals? Do you enjoy working in a dynamic, entrepreneurial environment that fosters creativity and empowers employees to envision and deliver customer delight? Then you should join the Hargray Fiber team as a General Manager, Fiber!


The General Manager, Fiber manages sales and account management activities of team members in an effort to achieve/exceed revenue objectives, organizational priorities, and to deliver customer delight.


For over 70 years, Hargray has been connecting customers and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. Besides our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of more than 800 colleagues across multiple southeast locations is committed to excellence, delivering the most advanced technology and our customers' best service.


Duties and Responsibilities: Including but not limited to the following.

  • Leads sales team to goal achievement through the development and execution of sales strategy and tactics. Personally participates in sales opportunities, when possible, to move them along in the sales cycle and to build relationships with key customers/prospects.
  • Actively manages sales pipeline to understand opportunities and actions necessary to move them to closed-won status.
  • Collaborates with other departments as needed to ensure reps are trained on all products and services offered including DCMS, advanced/complex data services, PRIs, WiFi, and traditional voice, video, & data services.
  • Communicates effectively upstream and across departments.
  • Prepares sales reports and presentations as required.
  • Maintains focus on customer retention and develops plans to drive contract renewals.
  • Directs sales forecasting activities and sets performance goals accordingly.
  • Reviews market analyses & competitive environment to determine customer needs, pricing structure, and discount rates.
  • Directs staffing, training, and performance evaluations and provides regular feedback to team members regarding their performance and opportunities for improvement.
  • Performs other related duties as assigned to ensure the effective operation of the department.




Job Requirements

Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered.

  • Bachelor’s Degree and 5-10 years’ experience of increasing responsibility in B2B sales.
  • A minimum of 2 years in telecommunications and/or technology sales.
  • Experience utilizing a CRM to track activity and manage sales opportunities experience preferred.
  • Demonstrated ability to lead people and get results through others.
  • Ability to organize and manage multiple priorities.
  • Capable of designing and implementing employee training and development.
  • High-level problem analysis and problem resolution skills.
  • Strong customer orientation.
  • Excellent written and oral communication skills.
  • Proficient use of computer programs, including Microsoft Word, Excel, and PowerPoint.


EOE/ Disability