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Director Billing in Bluffton, SC at Hargray

Date Posted: 6/11/2019

Job Snapshot

Job Description

Responsible for leading and planning the billing operations for a cross-functional team. Design, implement and enforce policies and procedures, as well as streamline effective billing processes across multiple departments. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Duties & Responsibilities:

  • Oversee and streamline billing and collections processes
  • Conduct month-end closing of billing group information
  • Plan and implement quality assurance for all processes
  • Run special program/billing planning and implementation as needed
  • Responsible for personnel development; holds week staff meetings and 1:1 meetings to keep abreast of department activities
  • Plans for staffing and conducts interviews
  • Addresses customer escalation, researches issues, ensures follow through of corrections and communicates back to necessary parties
  • Assists with the implementation of a new billing system
  • Performs strategic planning and priority setting for department
  • Ensures organization maintains high level of integrity through comprehensive understanding of federal, state and regulatory standards
  • Implements financial policies while establishing and maintaining procedures to ensure that appropriate submission, billing and payment cycle of customers is maintained
  • Plans and implements quality assurance for all processes
  • Performs other duties as assigned


Job Requirements

  • Bachelor’s in related field or equivalent work experience
  • 8+ years of experience in similar role
  • 5+ years managing and leading a team
  • Proven track record for improving process efficiencies and solving problems
  • Strong leadership skills with an ability to motivate direct reports
  • Detail oriented with an Accounting background
  • Excellent communication skills both written and verbal, and internal personal skills
  • Excellent analytical and problem solving skills
  • Ability to manage multiple projects concurrently
  • Strong computer skills; prior experience with OSS/BSS system required