Developer Relations Manager in Bluffton, SC at Hargray

Date Posted: 11/1/2021

Job Snapshot

Job Description

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of Position:

The Developer Relations Manager manages relationships with developers, homebuilders, utility companies, property owners, builders’ associations, realtors, and governmental/municipal agencies pertaining to existing and future telecommunication infrastructure and service needs. Additional responsibilities include managing/enhancing existing relationships to produce additional revenue opportunities while securing the current revenue base.

 Duties and Responsibilities:

  • Develop and present plans and negotiate terms for partnering with communities.
  • Point of contact for all negotiated contracts.
  • Seek new business and upgrades with new and existing customers through building excellent relationships.
  • Negotiate contracts and agreements with new and existing developers.
  • Ensure we are receiving/taking advantage of all benefits included in our agreements and meeting our associated obligations.
  • Maintain contacts with all parties to foster effective customer relationships.
  • Provide guidance and support to Marketing to develop the sales and marketing strategy designed to foster relationships with developments.
  • Assist in developing advertising and product information, such as billboards, websites, and printed material.
  • Track, monitor, and analyze service penetration levels for all communities managed by developers; create action plans where needed.
  • Provide support for hosting community events with development properties.
  • Conduct community educational sessions designed to inform customers on selecting the right products and services to meet their needs by coordinating with development sales leaders to solicit from residents.
  • Serve as a Hargray liaison between OSP engineering/construction and developer for scheduling and turn-up of new areas as communities expand.
  • Attend meetings with utilities and developers to ensure we are aware of build schedules and our services are available as homes get completed.
  • Form working relationships with Municipalities to include Mayors and Council members.
  • Facilitate intracompany coordination (sales, installation, repair, and engineering) to resolve customer problems.
  • Handle a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations.
  • Work with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders by managing resources and timeframes required to support end-user customers and developers.

 

Job Requirements

Minimum Qualifications:

  • Bachelor's degree in the related field or equivalent experience.
  • Minimum 2 years of telecommunications sales preferred.
  • Minimum 2 years of development/construction industry experience.
  • Possess technical, financial, and organizational skills required to provide timely responses to build out scheduling and other technical requests from developers.
  • Strong relationship-building skills and business acumen are required, including responsiveness and technical understanding of the developer's present and future needs.
  • Strong interpersonal, verbal, and written communication skills.
  • Strong attention to detail.
  • Strong analytical skills.
  • Strong customer service skills.

EOE/Disability