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Customer Account Manager - Hargray Fiber in Savannah, GA at Hargray

Date Posted: 6/6/2019

Job Snapshot

Job Description

Customer Account Manager – Hargray Fiber

 

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as a Customer Account Manager!

 

The Customer Account Manager is responsible for retention and overall satisfaction of assigned business customer base.

 

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of almost 600 colleagues across 8 locations is committed to excellence, delivering the most advanced technology and the best service for our customers.

 

Duties and Responsibilities: Including but not limited to the following.

  • Owns and manages the market as the Hargray business leader, proactively driving
  • Be frontline support for inbound calls from customers and prospects about services, promotions, upgrades and other non-technical customer support.
  • Proactively and effectively communicates the benefits of Hargray’s products and services.
  • Looks for revenue growth opportunities within existing customer base.
  • Focuses on retention of current ARPU (average revenue per user) of each customer.
  • Focuses on proactive customer touches to discover potential service issues or billing related problems.
  • Focuses on renewal of service agreements to secure recurring revenue for Hargray into the future.
  • Meets and exceeds the minimum requirements of contacting customer base.
  • Enters all sales activity into the CRM system on a daily basis.
  • Demonstrates a practical and efficient working knowledge of all of the products and services sold by the Business Sales Department.
  • Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers.
  • Communicates with other departments as needed to facilitate a smooth service installation of products sold.
  • Makes follow-up calls and visits to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and sales leads.
  • Helps analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner. 
  • Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, mail and face to face.
  • Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations.
  • Performs other related duties as to ensure effective operation of the Business Sales Department.

Job Requirements

Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered.

  • College degree or equivalent experience.
  • 4 years sales or account management experience.
  • Ability to communicate effectively with customers, employees, and managers.
  • Basic computer skills.
  • Customer service skills.
  • Ability to work weekends and extended hours as needed.
  • Ability to use own vehicle for company use.
  • Business Sales Experience preferred but not required.

 

EOE/ Disability