Consultant, DCMS in Pooler, GA at Hargray

Date Posted: 7/16/2020

Job Snapshot

Job Description

Are you passionate about helping businesses reach the next level? Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join Hargray as a Consultant for our DCMS team!

General Description:

Under the general supervision of the Manager, vCIO Program, the Consultant’s principle role is to provide business, technical and regulatory guidance to our clients. The chief component of strategic business road mapping is accomplished through the Managed Services vCIO role (IE: outsourced IT Director). The position focuses on the business relationship and leverages Hargray's technical resources for system design, successful project implementation, and operational efficiency. Maintaining client satisfaction is a key goal and responsibility of the vCIO role. Additional consulting projects, including Assessments, are also led by the Consultant.

 

Duties and Responsibilities:

  • Develop an assessment of the current environment, annual strategic technology plan, and work with Account Management to provide solution design for road mapping and budgeting.
  • Deliver monthly and quarterly reports regarding services provided and IT infrastructure health.
  • Provide a technical quarterly business review with clients regarding IT plan and budget progress and their satisfaction with Hargray support.
  • Maintain communication with the Service Manager, and NOC leads to be aware of issues and trends regarding support.
  • Maintain communications with the Project Coordinator to be aware of project status.
  • Engage in communication and problem solving as an escalation path in Managed Service and Professional Service Delivery.
  • Conduct, plan, and facilitate training sessions for clients as needed, including ongoing compliance/regulatory education.
  • Leading consulting projects and leveraging other technical resources as need be.
  • Performs other duties as assigned.

 

 

Job Requirements

 Minimum Qualifications:

  • Deep technical knowledge in: server/workstation, networking (switch/route/wireless), telephony and other systems
  • A Bachelor of Science in Information Technology is preferred
  • Eight years of job-related experience in information technology and systems
  • Working knowledge of Microsoft (primarily) and other operating systems
  • Working business technology knowledge including IT operations, security and regulatory compliance, and business finance