Community Relations Associate in Richmond Hill, GA at Hargray

Date Posted: 2/23/2021

Job Snapshot

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as a Community Relations Associate!

The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.

General Description of Position:

As a Community Relations Associate, you will be responsible for relationship management activities for both the HOA/ POA and multi-dwelling units (MDU’s) in the assigned territory. You will own relationships between Hargray and HOA/POA’s, developers, property managers, sales personnel and/or leasing agents in assigned accounts.

Duties & Responsibilities:

  • Serve as a Hargray liaison for community HOA/POA’s and residents to maintain and improve Hargray’s relationships and standing within the community.
  • Meet with assigned multi-dwelling units (MDU) and HOA/ POA’ s in your territory.
  • Assist with making presentations to HOA/POA’s, property managers; attends meetings and social functions to maintain a high level of visibility for Hargray.
  • Meet and exceed market penetration targets within assigned communities.
  • Host community events and participate in activities that promote Hargray Product and Services, i.e., trade fairs, city events, informational sessions etc. during non-business hours (evenings, weekends and holidays).
  • Ensure effective use of marketing materials by MDU and property management staff.
  • Seek out and create opportunities to increase penetration and generate revenue.
  • Ensure compliance of agreements within assigned locations that have active Hargray marketing and partner agreements.
  • Engage assigned locations in existing and new programs offered by Hargray. Identify potential marketing and service contract opportunities within assigned portfolio. Facilitate an evaluation and advance the contract process.
  • Become an expert in the competitive environment and be able to communicate regarding competitive offerings while effectively positioning Hargray as the best telecommunications choice for assigned territory.
  • Outbound calling, emails and in person visits to HOA/POA Boards, property management and MDU staffs
  • Performs other related duties as assigned to ensure an effective operation of the department


Job Requirements

Minimum Qualifications: 

  • Associates degree or equivalent education and relevant work experience.
  • 3+ years related experience.
  • 3+ years community event and/or sales experience preferred
  • Ability to achieve goals and determine priorities.
  • Required to work varying hours including weekends, evenings and holidays.
  • Relationship building skills are required for this position with the ability to work with internal and external clients at various levels.
  • Must be self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries.
  • Strong organizational skills and time management skills are imperative.
  • Strong presentation and leadership skills.
  • Strong verbal and written communication skills required
  • Ability to work independently and be able to effectively multi-task.
  • Proficient in computer usage with good typing skills inclusing proficiency in Microsoft Office suite of products i. e., Word, Excel, PowerPoint, etc.
  • Valid driver's license and an acceptable driving record (MVR).


 EOE/ Disability