Collections & Billing Analyst - Hargray Fiber in Savannah, GA at Hargray

Date Posted: 9/3/2019

Job Snapshot

Job Description

Are you passionate about making a difference in people’s lives?  Are you motivated to learn and connect people with cutting edge technology?  Do you go the extra mile to provide customer delight? We are looking for talented people who are ready to grow with Hargray Fiber. We are dedicated to developing our employees for a career and future with us. Hargray Fiber is offering a career opportunity as a Collections and Billing Analyst!  

Duties and Responsibilities:

  • Contact all business customers with the potential to suspend to facilitate payment or resolution of dispute.
  • Analyze accounts to discover reasons for non-payment such as missed or misapplied payments, pending credits, and/or billing inaccuracies.
  • Create easily understood reports for customers that provide answers and resolutions to promote payment and customer satisfaction.
  • Open communication lines to resolve account issues and discrepancies with the customers.
  • Follow up with sales representatives and managers for pending credits.
  • Work with BSC group to determine correct billing amounts and facilitate change billing as needed based upon contracts.
  • Assist in maintaining relationships between the customer and the sales representative.
  • Process helpdesk tickets applicable to business customers.
  • Performs other related duties as assigned to ensure effective operation of the department.

Job Requirements

Minimum Qualifications:

  • Demonstrated ability to be flexible and work in a fast paced, changing environment.
  • Ability to communicate clearly with written and verbal correspondence as needed.
  • Attention to detail a must as it pertains to moving payments to and from accounts.
  • Strong listening and problem solving skills.
  • Excellent time management skills.
  • Ability to maintain confidentiality.
  • Excellent organizational skills.
  • Ability to multi-task.
  • Ability to work in a team environment.
  • Self-motivated and results-oriented while working with minimal supervision.
  • Prior collections experience and customer service experience required.
  • College degree and 2 years collection and customer service experience (at minimum).